Field Service Technician

8 hours ago

Montréal, Canada Xerox Full time

**PRODUCTION SERVICE TECHNICIAN** We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers. **PRIMARY RESPONSIBILITIES**: - Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's SLA agreement to manage customer relations and optimize customer satisfaction. - Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment. - Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software. - Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment. - Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices **SKILLS AND QUALIFICATIONS**: - **Senior Electromechanical experience,**including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or **Military or Veteran**. - **Superior time management skills and RELIABILITY**. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines. - **Valid driver's license, appropriate insurance coverage, and a clean driving history.**A Motor Vehicle Record (MVR) is included in our technician background check. - **This is an extremely active position that requires the**ability to lift 50 pounds**,** walking, standing, squatting, bending, and driving for over 50% of the workday**. Safety is our top priority, especially around electrical components. - Useful certifications for this role: **Here’s what success looks like in the first 60 days**: You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: - Comprehensive understanding of our company and customer service culture. - Clear expectations in reference of call load, territory alignment and client satisfaction. - Thorough knowledge base of the equipment and inventory needs to support your territory. - Actively and correctly completing service calls independently.

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