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Customer Service Specialist Css
2 weeks ago
The Kenan Advantage Group Inc., (KAG), is North America’s largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases, and food products across the United States, Canada, and Mexico.
Our Canadian operating companies, known as KAG Canada, include Westcan Bulk Transport, RTL Construction, Les Distributions Carl Beaulac, Paul’s Hauling, Kentrax Transport, Connectrans Logistics and Valley West Transport - One team driven to make a difference If you want to contribute to KAG's excellent tradition of innovation and leadership in the logistics and transportation industry, we invite you to apply
The Customer Services Specialist provides support to the day-to-day Operation in the Lloydminster Terminal through the efficient and professional administration of full-cycle customer service duties as related to our drivers’ and their pay. There is a primary focus on obtaining and verifying the accuracy of billing information in relation to driver trip envelopes to ensure that we’re able to pay our drivers and bill our customers both timely and accurately.
**The POSITION and RESPONSIBILITIES**:
- Ensuring timely submission of paperwork
- Investigating and assisting with driver payroll inquiries
- Creating documents for extra billing to customers
- Assisting terminal support staff with driver administration duties
- Managing various reports
- Administering other duties as assigned like site maps and fuel cards
- Creating customer orders
- Managing Driver Pay Portal
- Assisting dispatcher with Total Mail monitoring and incoming phone call volume
**The INDIVIDUAL and QUALIFICATIONS**:
- Minimum of Grade 12 education
- Knowledge of the transportation industry is an asset
- Ability to work 8 days on 6 days off, from 7:00 am to 5:30 pm
- Must have strong computer skills - excel, word and outlook (TMW experience is an asset)
- Strong written and verbal communication skills
- Ability to work independently
- Well organized, detail-oriented, with a roll-up-your-sleeves attitude towards work
**WHAT’S IN IT FOR YOU?**
- Very competitive compensation including an immediate company-paid benefits package for you and your family
- We offer a wide range of other employee programs and incentives including an RRSP/DPSP matching program, annual bonus opportunities, and scholarships opportunities for your children
- Referral reward payments up to $2,000 available per successful hire (certain conditions apply)
- We are a fun team and maintain a family-like atmosphere
- We listen to your ideas and give you an opportunity to make changes
- We have an uncompromising commitment to safety and lead by example every day through actively caring about one another
External applicants in consideration will adhere to a company-paid criminal record search.
