Order Entry/customer Service

1 week ago

Stoney Creek, Canada Del Windows & Doors Inc. Full time

Successful Manufacturer for over 35 years in the Window & Door Industry is looking for an experienced Order Entry/Customer Service Representative to join our dynamic team.

**SUMMARY**:
Receive, process, track and escalate sales quotes & orders through to delivery or pick up of product. Reporting to Customer Care Manager.

**SPECIFIC RESPONSIBILITIES**:

- Answer calls and provide information to customers regarding, general inquiries and product training, status updates on quotes/orders, and troubleshooting for our online software **Prefweb.** Training provided on software.
- Process all incoming orders according to product lead times and delivery schedule. Send all confirmations and responsible for any revisions made to order.
- Provide customers with product availability and pricing.
- Liaise daily with accounts - receive orders and resolve problems with assembly instructions and product quality.
- Coordinate rush orders/shipments with production manager or shipment scheduler.
- Process warranty orders, process part orders as required.
- Review orders for accuracy.
- Obtain P.O.D.'s from carriers.
- Work with Service Department on scheduling of appointments and product issues, often takes primary service call then directs accordingly.
- Maintain orderly files and records and assist with general clerical and administrative duties as assigned.
- Other tasks as assigned from time to time by Company.

**PREREQUISITES**:

- Highschool/College graduate.
- Understanding of math & measurement skills.
- Must have a minimum of two years order entry experience in a window & door manufacturing facility preferred, or within manufacturing.
- Must have a great technical aptitude or the ability to learn quickly in a fast paced environment.
- Must possess the poise, diplomacy and maturity to liaise with numerous departments and handle customer complaints.
- Strong Date Entry skills.
- Excellent communication, organizational & interpersonal skills.
- Proficiency in computers (MS Windows, Office).
- Must possess strong keyboarding skills.
- Must be a team player and able to work in a fast paced environment.
- Must be able to manifest high levels of stress.
- Experience in windows and doors considered an asset but not required.

**WORK ENVIRONMENT**:

- Office/manufacturing environment.

**COMPENSATION**:

- Starting wage TBD based on skills and experience, especially if you possess window & door background.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Company events
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

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