Customer Service Representative

**Job description**

**HERE WE ‘GROW’ AGAIN”**

If helping customers comes to you naturally, then our Branch Opportunities may be a perfect fit for you. This is a great chance to join a Top Employer and contribute to our growth and success by demonstrating your passion for our Canadian customers in a fast paced environment.

**WHAT’S THE JOB**

The number of rewarding customer relationships that can be built at Kaycan has no quota. Friendly, helpful and proactive, our front line **Customer Service Representatives **succeed by finding out customers’ needs and guiding them to the right exterior residential products. They offer expertise and thorough product knowledge that customers can count on.

**Schedule**:Monday to Friday
**Job status**:Full time - _**onsite - Stoney Creek (Hamilton)**_

**What we offer**
- Besides a great work culture where we work hard, while trying to have fun with various events, regular companywide activities geared towards our employees
- Competitive Salary
- Complete training
- Opportunities for growth and development
- Stability

**Here’s what you’ll be responsible for in this role**

You will work with a great branch team to deliver the following:

- Be an all-around champion who can understand customer needs and advise best solutions for a positive customer experience
- Process customer orders with accuracy and efficiency in accordance with standard procedures including taking payments within the branch (customer facing)
- Address client inquiries regarding order status and complete order adjustments in a timely manner
- Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary
- Liaise with head office and other branches within Ontario to solicit inventory to meet customers’ needs
- Updating, referencing and maintaining customer accounts in our inventory/CRM system
- Investigate and troubleshoot customer service issues and offer solutions to our customers to achieve their goals
- Directing customer leads to outside sales and creating new customer accounts for sales team
- Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
- Maintain customer data and update changes to existing accounts in the corporate database
- Address client inquiries regarding status of orders, payment, refunds, etc
- Verify pricing and availability of product
- Forward customer leads and liaise with outside sales
- Expediting work orders
- Updating and referencing the company’s CRM system (Oracle)
- Supply and inform clients of pricing, credit terms as well as entering orders in system
- Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals

**Here is what’s important to have to apply**:

- Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
- Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
- 2+ years’ experience in a similar role dealing with customer in-person
- Exceptional verbal and written communication skills
- Strong problem identification and resolution skills
- Computer experience: Microsoft Office,
- Excellent organizational skills and attention to detail
- Enjoys working in a fast-paced customer facing environment

**WHY WORK WITH US?**

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

P2

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Stoney Creek, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person