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Employment Counsellor/manager
2 weeks ago
Times Change Women’s Employment Service is a non-profit community agency providing employment services, educational counselling, and digital skills training for women. We are seeking an experienced Employment Counsellor /Manager to join our team.
As an agency providing front line service to women, only those who are qualified and identify as women will be considered (reference: Section 24 (1) (a), Special Employment, Ontario Human Rights Code)
**Responsibilities**:
As an Employment Counsellor
- Perform case management, including assessment, goal setting and the development of tailored Employment Action Plans (EAP), ongoing interventions, referrals to internal and external programs, and follow-ups
- Conduct intake and needs assessment using Common Assessment Tool (CAT) tool to evaluate clients’ employment-related strengths, needs, skills, and goals
- Provide individual or group-based employment counselling to assist clients with job search (e.g. development and critique of resumes, cover letters and LinkedIn profiles, interview coaching, and networking) and career decision making
- Prepare and facilitate job search and employability workshops, and information sessions
- Facilitate clients’ transition into sustainable employment, addressing barriers to job retention and meeting Performance Based Funding (PBF) milestones
- Keep accurate client statistical records, including entering client case management information into EOIS-CaMS and FutureFit AI (FFAI) systems
- Maintain accountability for monthly individual intake and employed targets
- Help remove temporary barriers to employment by providing appropriate referrals, arranging financial supports, and engaging with employers on behalf of clients as needed
- Work collaboratively as a team with Job Developers and Retention Specialists to ensure effective case management and achieve positive outcomes for clients
As a Manager:
- As part of the Collective management team, take an active role in decision making, funding/fundraising activities, supervision of staff, participating in agency committees, and sharing responsibility for the day-to-day management of the agency including regular attendance at Collective meetings
- Representing Times Change in external committees and community events
**Qualifications**:
Required:
- Post-secondary education in a related field, or equivalent experience
- Management/leadership experience including an active role in decision-making, supervising staff/volunteers and performing other management responsibilities, as well as the ability to self-manage
- Experience in client case management, career and job search counselling, with both groups and individuals: minimum three (3) years
- Experience working in an Employment Ontario service delivery
Environment and familiarity with the Integrated Employment Services (IES)
- A deep understanding of personal and societal barriers to employment, especially in women, and the willingness and ability to work with clients towards overcoming these barriers and getting and keeping a job
- Strong commitment to, and understanding of exceptional customer service and responsiveness towards both clients and the rest of the team
- Strong workshop facilitation (in person and virtually), one-on-one counselling, communication, and interpersonal skills
- Solid knowledge of current employment and labour market trends, including resume writing, interviewing, networking, and job search
- Ability to compile and maintain statistics and meet monthly Employment Ontario targets
- Equipped to work in a hybrid manner (i.e. remotely and in-person); adequate internet capabilities
- Knowledge of online communication platforms, techniques, and tools (e.g. Zoom, OneDrive), social media such as LinkedIn, with an aptitude and willingness to learn and work with new technologies
- Intermediate to advanced knowledge of Microsoft Office Suite
- Familiarity with the Common Assessment Tool (CAT), EOIS-CaMS, and FutureFit AI (FFAI) systems is considered an asset.
- Knowledge and/or connections with community resources and supports.
- Comfortable speaking with employers to understand their needs/ perspective while advocating for clients
- Strong administrative and communication skills, detail-oriented, and well-organized
- Sensitivity to issues of diversity and a keen awareness of issues facing women
- Police Check
Preferred:
- More than five (5) years employment counselling experience and three (3) years of management experience
- Experience within Employment Ontario’s Integrated Employment Services (IES) Model and strong knowledge of IES Guidelines
- Knowledge of a Collective structure is an asset
Hours: 35 hours per week
Pay: $34.26 per hour plus extended health benefits
Start Date: September 15, 2025 or earlier
This is a full-time, permanent and unionized position. Following a 6-month probation period, we offer RRSP savings, a defined benefit pension plan, and a generous extended health benefit package.
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