Employment Counsellor

We are seeking a Permanent Full-time Employment Counsellor based in our Toronto location to provide exceptional client experience and support job seekers in achieving sustainable employment and career development. Key Job Functions Demonstrate comprehensive knowledge of our services, eligibility of programs that we administer through Employment Ontario, and how we can support the individual needs of job seekers. Achieve individual and team performance goals by effectively prioritizing tasks and managing time, even in high-pressure environments. Build and maintain strong relationships with community stakeholders to generate and manage client referrals. Conduct comprehensive client assessments to evaluate employment-related strengths, needs, abilities, skills, and other key factors. Collaborate with clients to develop personalized Employment Action Plans aimed at achieving long-term job stability. Provide ongoing, face‑to‑face and virtual pre‑employment support, including career counseling, job search training, skill‑building, work preparation, and related services as outlined in the Employment Action Plan. Facilitate 1:1 interview preparation and mock interview sessions with clients in advance of potential or scheduled job interviews, tailoring each session to the client’s individual needs/barriers and the job opportunity. Provides 1:1 support to clients to assist with job matching and advocating for the client to secure an interview/employment. Facilitate engaging and informative 3‑day workshop series with clients in relation to Resume and Cover Letter, Job Search Strategies, Interview Preparation, Career Development and Support and provide ongoing support to move the client forward into the 12‑month retention program for clients closest to the labour market. Guide clients in accessing community resources to enhance job readiness, facilitating and monitoring referrals as required. Identify and arrange necessary accommodation and resources to help clients sustain employment. Provide services in a professional, welcoming, and safe manner while ensuring confidentiality and respect for client privacy. Stay informed about current labour market trends and emerging opportunities in local and regional industries. Assess and determine Job Seeker Financial Supports to facilitate skills development initiatives for clients (i.e., assessments, employment‑related transportation, attire and grooming, work equipment and supplies, etc.). Keeps current with prevailing labour market conditions as well as new developments within local and regional labour markets. Collaborates with client to develop a career development support plan supporting career retention and career progression. Monitors and supports the client during job trials and placements through ongoing engagement and support. Works with your Supervisor to monitor and achieve individual targets – allocation and expenditure of Jobseeker Financial Supports, job matches to open job opportunities, successful transition of job starts clients to Post‑Employment, client satisfaction. Continuously engaging and supporting clients with skills development and employment preparation activities, documenting progress in their action plan with up‑to‑date plan items and real‑time case notes. Completes administrative functions, including scheduling appointments, and completing proof of employment documentation. Administers placement agreements for employer incentives and maintaining files to ensure compliance. Perform additional duties as required to support the role's objectives. Skills & Abilities Critical Thinking/Problem Rapport Building Organizational Skills Information gathering skills. Comfortable with technology, ever‑improving processes, and efficiencies. Possess integrity and a strong work ethic. Ability to work in a fast‑paced environment. Self‑confidence/Resilience Judgement/Decision making. Ability to build lasting professional relationships with employers and job seekers. Self‑motivated Strong interpersonal skills Customer Service Initiative Communication Outgoing and enjoy getting to know other businesses and how their needs and our services can align that bring mutual value. Comfortable with managing targets If you are invited to an interview and require accommodation at any stage in the process, please notify us by clicking here. Any information obtained during the course of recruitment will be used for recruitment purposes only. Note: Only applicants selected for an interview will be contacted by the Human Resources team. #J-18808-Ljbffr