Full Time Food Program Kitchen Supervisor

**Mission Statement**:
The Christie Ossington Neighbourhood Centre is dedicated to building upon the strengths and vision of community members to improve the quality of life in the Christie Ossington community and surrounding neighbourhoods. By working in collaboration with residents, community institutions, agencies, local businesses and stakeholders, we will create a safe and healthy community.

**Position Type: Full Time**

**Position Profile**:
**Availability: Monday to Friday 10am-6pm**

The Shelter Kitchen Supervisor, will lead the daily operations of the shelter kitchen at your site, including planning and supervising the workflow of your kitchen team to ensure meals for shelter residents (450+ meals per day) are prepared on-time and meet high expectations for quality and nutrition.

This role requires supreme organizational skills This role also requires the ability to efficiently and respectfully coordinate a diverse crew to meet the goals of your site as well as the goals of a larger, agency-wide system.

Key Responsibilities:

- Lead and supervise the workflow
- planning, execution and on-time delivery of catering for shelter residents at applicable shelter site(s).
- Schedule kitchen staff and manage staffing challenges in collaboration with the Manager of Food Service.
- Participate in hiring and performance management, including discipline, of staff members as appropriate.
- Contribute to menu planning and development, inventory ordering and inventory receiving as applicable to your site(s).
- Maintain a clean and organized kitchen, pantry and food service space at all times.
- Ensure compliance with all safe and healthy food handling and public health requirements at all times.
- Ensure issues related to equipment, pest control and the facility in general are reported promptly and assist as required in the resolution of such issues.
- Maintain excellent, consistent service standards for every meal, from appropriate portion sizes to food safety to food presentation to accurate preparation and labelling of dietary restrictions.
- Contribute to monthly reports of meals prepared and delivered, food use and food waste.
- Develop, maintain and model relationships with co-workers across sites, shelter residents and other stakeholders that are friendly, inclusive and professional at all times.
- Provide direct supervision to cooks, including facilitating formal meetings, documentation and discipline as appropriate and in collaboration with your manager.
- Integrate the work of training staff when required to support daily operations. This includes training, supervising, coaching, providing feedback and support for the development of trainees.
- Monitoring service quality, managing health and safety risks associated with trainee assignments.
- Ensure inventory of food, equipment and supplies is responsibly managed, protected and maintained, including ensuring food is labelled accurately, rotated appropriately and stored safely.
- Ensure all applicable documentation (timesheets, staff requests, delivery receipts, etc.) is properly kept and passed on appropriately.
- Support the regular evaluation and review of shelter meals in collaboration with the Food Service team, including supporting the development and implementation of appropriate mechanisms for resident feedback about meals at your site.
- Make recommendations for new procedures and initiatives, or adjustments to existing ones, to improve the catering system as time goes on.
- Support cross-departmental collaboration, and contribute with enthusiasm to agency initiatives.
- When needed, support the food pick-up and delivery schedule needs with either the company vehicle or own vehicle, mileage expensed
- Other duties may be assigned.

Job Requirements:

- Minimum 2-3 years in a leadership role, supervising multiple staff members at a food service establishment or equivalent experience.
- Minimum 3-5 years of professional cooking and baking experience, including substantial experience executing high-volume catering.
- Experience developing menus, especially for high-volume cooking environments, preferred.
- Demonstrated ability to deliver consistent, high-quality results in a fast-paced, multi-faceted environment while treating co-workers with respect and dignity.
- Demonstrated ability to plan and execute food-related workflow, and to develop a high-functioning team where members feel valued and accountable to great results.
- Culinary Educational Training and/or Red Seal Designation are definite assets.
- Demonstrated understanding of strategies to effectively manage and develop the skills of staff, including identifying assets/barriers and having a strong instinct for effective task delegation.
- Passion for the important work of supporting the lives of people who are homeless, including a commitment to supporting their improved health and well-being through food provision.
- Skilled in organization of work, time management, oral and written