Collections Specialist

1 week ago

Laval, Canada Westgate Managing Capital. Full time

**Job Title: Collection Specialist**
- **Key Responsibilities**:

- **Monitor accounts to identify overdue payments and prioritize collection efforts.**
- **Maintain accurate, updated records of all collection activities and account statuses.**:

- **Generate detailed reports on collection activities for management review.**- **Collaborate with the collections team on payment agreements, client inquiries, and support requests.**:

- **Requirements**:

- **Proven experience as a Collection Specialist or in a similar role, with at least 2 years in collections.**
- **Proficient in MS Office and database management.**
- **Strong goal orientation and comfort in a target-driven environment.**:

- **Patience, effective stress management skills, and a calm, professional demeanor.**
- **Excellent communication skills in both English and French (written and oral) for effective negotiation and relationship-building.**
- **Strong problem-solving skills with a proactive approach.**
- **General knowledge of**_**bankruptcy**_**,**_**consumer proposals**_**, and**_**debt/credit counseling**_ **is preferred.**:

- **This understanding will help navigate conversations with clients experiencing financial challenges.**:

- **Job Type**:

- **Full-timeSchedule**:

- **7.5-hour shifts, Monday to Friday (with rotating weekends as required).**:

- **Work Arrangement: On-site only (no remote work).**

Titre du poste : Spécialiste en recouvrement

**Rejoignez notre équipe**:
**Responsabilités principales**:

- Surveiller les comptes pour identifier les paiements en retard et prioriser les efforts de recouvrement.
- Contacter les débiteurs par téléphone ou par courriel pour négocier des solutions de paiement et régler les dettes en suspens.
- Maintenir des dossiers précis et à jour de toutes les activités de recouvrement et des statuts de compte.
- Générer des rapports détaillés sur les activités de recouvrement pour la révision par la direction.
- Collaborer avec l’équipe de recouvrement pour les accords de paiement, les demandes des clients et les demandes de soutien.

**Exigences**:

- Expérience avérée en tant que Spécialiste en recouvrement ou dans un rôle similaire, avec au moins 2 ans d’expérience en recouvrement.
- Maîtrise de MS Office et gestion de bases de données.
- Orientation vers les objectifs et aisance dans un environnement axé sur les résultats.
- Patience, aptitude à gérer le stress, et comportement calme et professionnel.
- Excellentes compétences en communication, tant en français qu’en anglais (à l’oral et à l’écrit), pour des négociations et la construction de relations efficaces.
- Solides compétences en résolution de problèmes avec une approche proactive.
- Connaissance générale des processus de faillite, des propositions de consommateur et du conseil en dette/crédit préférée, pour gérer les conversations avec des clients faisant face à des défis financiers.

**Type d'emploi**:
Temps plein

**Horaires**:

- Quart de 7,5 heures, du lundi au vendredi (avec rotation de fins de semaine au besoin).

**Conditions de travail**:
Sur place uniquement (aucun télétravail).

Pay: $18.00-$20.00 per hour

Expected hours: 37.5 per week

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Location**:

- Laval, QC H7P 4W6 (preferred)

Work Location: In person

Application deadline: 2024-11-29
Expected start date: 2025-05-05

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