Operations Analyst, Network Operation

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Operations Analyst, Network Operation

**What will you do?**
- Perform technical support and analysis on complex incidents/outages to minimize business impact and promptly restore service within Operational Service Levels (OLA’s) and Service Level Agreements (SLA’s)
- Monitor/Triage all domestic and international Data Centers, Remote Offices, Wireless and their respective technologies
- Escalate any major operational/systems problems to the appropriate 2nd Level support teams, management and key internal and external business partners
- Coordinates requests with IT support teams, identifying, tracking and resolving issues
- Detect, investigate, diagnose and recover anomalies across the production infrastructure
- Perform first level technical support based on the Incident Management Framework
- Allocate resources to ensure equipment & affiliated software is maintained to achieve high productivity at minimum cost.
- Ensure adherence to Change and Incident Management Policies/Procedures with appropriate back out instructions where applicable with respect to Service Level Agreements to our Client Base.

**What do you need to succeed?**
**Must have**:

- Strong interpersonal and communication skills; ability to communicate with people in a wide variety of areas and at various levels from technical specialists to senior managers
- Undergraduate degree/diploma preferably in Computer Information Systems or equivalent experience preferred
- Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) preferred
- Knowledge with data, voice and wireless network technologies including hardware technologies associated with each
- Ability to ssh to network devices by uses of basic commands and verifications methods: Routers / Switches / Firewalls / F5
- Knowledge of Network based technologies and processes: Cisco suite of products including Routers / Switches / Firewalls / F5 Load Balancers

**Nice to have**:

- Understand the concepts of TLS/MPLS/VPN, DWDM Concepts, F5 and Load Balance Concepts: suspend / activate services.
- Basic understanding of ATM platforms and setups i.e. Communication problems / modems/ switches checks.
- ITIL Foundations, Lean Six-Sigma, A+ Certification
- Scripting and automation experience

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and highperforming team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Opportunities to building close relationships with clients
- Access to a variety of job opportunities across business and geographies

**Job Summary**
The Operations Analyst is responsible for monitoring and supporting
all of Royal Bank of Canada’s global network environment on a
24/7/365 days a year basis. As a member of the Telecommunications
and Network Services Operations NOC, the Operations Analyst will be
accountable for monitoring and providing technical support in
event/incident/problem management, escalation, restoration of service,
triage and maintain all services pertaining to RBC’s operations
environment.
This role will require the Analyst to work effectively in both an
independent and team oriented environment. We are RBC’s main
production network monitoring team for Canadian, USA and
international based businesses and functional units including Personal
and Commercial Banking (P&CB), Investor & Treasury Services
(I&TS), Insurance, Capital Markets (CM), Wealth Management (WM),
Technology and Operations (T&O), and Functions.

**Job Summary**

The Operations Analyst is responsible for monitoring and supporting

all of Royal Bank of Canada’s global network environment on a

24/7/365 days a year basis. As a member of the Telecommunications

and Network Services Operations NOC, the Operations Analyst will b