Senior IT Operations Analyst

Senior IT Operations Analyst – NOC Shift Leader Alternate Job Titles: Network Operations Center Team Lead Senior NOC Analyst IT Infrastructure Operations Leader Network Operations Shift Supervisor Senior Network Support Analyst Location: Toronto, ON Worksite: 100% Onsite Onsite Flexibility: None (Fully Onsite) Contract Details: Position Type: Full-time, Contract Start Date: ASAP Contract Duration: 12 months Shift/Hours: Rotating 12-hour shifts (7 am-7 pm and 7 pm-7 am), 7 days a week Pay Range: C$40 - C$55/hour Job Summary The Senior IT Operations Analyst – NOC Shift Leader plays a critical leadership role within the Network Operations Support Group at one of Canada’s top banks. This hands‑on position is responsible for managing shift deliverables, leading real‑time operational support for enterprise network infrastructure, and ensuring adherence to service continuity procedures. The role includes team leadership, technical guidance, and cross‑functional coordination to resolve network issues efficiently across global sites, including coordination with teams in Toronto and Singapore. Key Responsibilities Lead shift operations and provide technical oversight for all in‑shift deliverables. Act as the primary point of contact during the shift for escalations and delivery execution. Ensure proper use of automation, quality ticketing , handover notes, and escalation procedures. Manage incident queue , prioritize based on service impact, and participate in P2 and incident calls. Coordinate with internal teams and vendors for timely resolution of network issues. Collaborate with other shift leaders and managers to report performance and incident trends. Track chronic, repeat, and aging incidents , and escalate appropriately. Develop and peer review MoPs and technical documentation for training and operational use. Identify automation opportunities and optimize alert and process noise. Provide input on staff performance , training needs, and process improvements. Required Experience 8+ years of experience in network operations or production support environments. Strong CISCO product expertise and hands‑on troubleshooting. Proven team leadership in 24/7 operations environments . CCNP certification (minimum). Experience managing incidents, escalations, and vendor coordination. Strong documentation, communication, and collaboration skills. Nice-to-Have Experience CCIE certification. Experience with monitoring tools : SevOne, NetBrain, Infoblox, ExtraHop, ThousandEyes. Background working with large enterprise networks in banking or financial sectors . Familiarity with load balancers, firewalls, wireless networks , and optical solutions. Experience supporting global network operations . Required Skills Network Troubleshooting (CISCO Routers, Switches) Incident & Shift Management CCNP Certification Network Monitoring Tools Team Coordination Preferred Skills Telco Coordination Documentation & SOP Development Alert Optimization Vendor Escalation Incident Reporting Additional Skills 24/7 Operational Support Shift Leadership Automation Identification Handover Documentation MS Office Suite (Excel, Word, Outlook) About the Company Top 10 bank in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today’s evolving market. About GTT GTT is a minority‑owned staffing firm and a subsidiary of Chenega Corporation, a Native American owned company in Alaska. As a Native American‑owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. We serve Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. #J-18808-Ljbffr