Program Support Staff

**Job Title**:Program Support Staff (Unionized Position)

**Shift**: Shifts range in length but are often 8-hour or 12-hour shifts for a variety of days, evenings, overnights, weekdays & weekends. There is also an option to pick up additional shifts

**Reports to**: Manager of Supportive Housing Services

**Our Organization**:
When you join Wyndham House, you join a team of 50 full and part-time employees who deliver urgent services that our city’s youth rely on every day. Together, we are bringing to life Wyndham House’s goal to prevent, reduce, and end youth homelessness in the City of Guelph and Wellington County. Our organization is focused on providing inclusive services and care for our most vulnerable community members, aged 16 -24.

**Overview**:This position will provide operational support for Wyndham House programs and is essential for creating a welcoming and safe environment for our clients. Program Support Staff (PSS) will assist clients with skill development, participate in case management, provide crisis and behavioural interventions, prepare healthy meals, and be available for general program support.

**Qualifications**:
▪ Passion and commitment to an inclusive workplace; respecting and valuing the diversity of every individual
▪ 1-2 years of experience in a residential care facility
▪ CYW diploma / or related degree, OR actively working towards related diploma / degree
▪ Experience working with youth and/or marginalized populations an asset

**Mandatory Requirements**:
Must be willing to relocate or reliably commute to Guelph, ON
CPR / First Aid - Level C
Vulnerable Sector - Criminal Reference Check
COVID vaccinations

**Responsibilities**:
▪ Complete administration for clients entering the Youth Emergency Shelter and Transitional Housing
▪ Adhere to safety, security, and policy procedures while supervising spaces occupied by clients
▪ Implement low or no skills evening programs for clients
▪ Maintain a standardized level of cleanliness for sites and related programing events
▪ Participate in ongoing assessment of clients’ needs and strengths while working with Case Managers to support the clients in reaching their goals and providing various supports
▪ Work in collaboration with Wyndham House programs, services, and other community providers
▪ Accurately record, complete, and file confidential client documents
▪ Aid clients’ in accessing necessary medication and update records accurately
▪ Participate in our food and nutrition program; advanced meal planning (i.e. create ingredient lists, grocery shopping, and meal preparation)
▪ Update personal needs allowance records on a weekly basis
▪ Provide support and crisis intervention for clients experiencing physical and mental health emergencies
▪ Execute safety and fire drills in accordance with government and organizational policies
▪ Accurately document site security checks, petty cash, and shift inventory logs
▪ Attend to other duties assigned by the Program Manager

**Job Competencies**:
Adaptability & Flexibility
Accountability & Dependability
Communication & Interpersonal Skills
Critical Thinking & Problem Solving
- Wyndham House values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. The more inclusive we are, the better our work will be We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA)._

**Job Type**: Part-time

Pay: From $20.42 per hour

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person