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Manufacturing Customer Service Representative

3 weeks ago

Pickering, Canada Alliance Group & Staffing Full time

We are looking for an experienced **Customer Service Representative** for our client located in **Pickering, ON**. The company is in the business of Metal Production.

**Responsibilities**:

- Follow up on order status on the shop floor.
- Communicate with customers regarding order status.
- Interact with all other departments to coordinate the production processes and shipping.
- Order processing includes creating work orders, status reports, and all supporting documents requested by the customer.
- Invoicing Customers.
- Monitor sales orders for work in progress.
- Customer service interactions.
- Resolve customer issues, requests, and complaints.
- Work with Project Managers, production, and shipping.
- Administrative and Logistic Support.

**Requirements**:

- Acute attention to detail.
- Quick Books knowledge preferred.
- Creative thinking and problem-solving skills
- Excellent and confident customer support skills and positive disposition
- A highly motivated individual.
- This person must possess excellent interpersonal, communication, and organizational skills and be familiar with the requirements needed in a manufacturing environment.
- Possess good computer skills.
- Exceptional communication and written skills
- Working knowledge of Quoting process is an asset.

**Location**:Pickering

**Experience: In a Manufacturing Industry**

**Shift**: 8am to 4:30pm (Mon to Fri)

**Pay**: $21-$26 depending on experience.

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$26.00 per hour

Schedule:

- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Pickering, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person