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Banquet Manager

3 weeks ago

Vancouver, Canada Paradox Hotel Vancouver Full time

**About Us**:
**Paradox Hotel Vancouver** is a boutique hotel offering an eclectic mix of comfort and style. Here, contemporary laid-back luxury, comfortable rooms, and incredible amenities are just the beginning. We pride ourselves on our unconventional approach to hospitality; where over-the-top service, upscale offerings, and a touch of curious eccentricity make our hotel more than just a place to lay your head.

From cutting-edge tunes to “I love you man” moments, we are inspired by cultural mixology and the unconventional art of luxury through living. Just like our vibrant city, we live a little on the wild side. We are all about encouraging you to let your hair down and venture off the beaten path. Think of us as the grown-up version of that “fun friend” your mom never let you hang out with --but don’t worry, we won’t let you get into too much trouble.

***

Are you passionate about creating unforgettable events and ensuring seamless banquet operations? Paradox Hotel Vancouver is seeking a dynamic and experienced Banquet Manager to join our team and elevate the extraordinary experiences we offer.

**KEY RESPONSIBILITIES**
- Leading and supervising the Banquet team to ensure service standards are followed
- Supporting the Director, Banquets in administrative duties, including but not limited to: scheduling, payroll, ordering, inventory, etc.
- Consistently offering professional, friendly and proactive guest service by addressing guest concerns quickly, responding with empathy, and ensuring proper communication and follow-up of guest concerns
- Coaching, mentoring, and developing the Banquet team by consistently providing timely and meaningful feedback and recognition, conducting annual performance reviews, and initiating incentive programs.
- Developing and maintaining banquet policies, procedures and standards within the department to continuously improve quality, guest and colleague experience
- Maintaining consistent floor presence by supervising and inspecting all aspects of executing events, including set-up, food service, clearing, and clean-up, ensuring brand standards are maintained.
- Creating unforgettable experiences for our guests by effectively communicating all banquet related materials to the kitchen & other support departments as required
- Collaborate with the Conference Services & Catering teams to maintain luxury service, exceptional guest service, and a five-star guest experience
- Ensuring proper staffing and scheduling of Banquet team in accordance with labour, productivity.
- Contributing to a positive working environment by ensuring all colleague concerns are addressed in a timely, empathetic, and meaningful manner
- Proactively managing employee relations by conducting one-on-ones, daily shift briefings, and providing on-going support & guidance
- Championing Health & Safety policies and procedures by actively promoting a safe working environment, improving fire safety and emergency procedures, recording accidents and conducting investigations, and participating in return to work programs
- Following all safety and sanitation policies when handling food and beverage
- Completing all other duties and responsibilities as assigned

**QUALIFICATIONS AND TECHNICAL EXPERIENCE**
- Service focused personality is essential
- Previous Banquet leadership experience required
- Strong interpersonal and problem solving skills
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Food Safe and Serving It Right certification required
- Ability to work flexible schedule, including weekends, late nights, early mornings, and holidays

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Tips

**Experience**:

- Management: 1 year (preferred)
- Banquet: 2 years (required)
- Hotel: 1 year (required)

Work Location: In person