Assistant Banquet Manager

2 weeks ago

Vancouver, Canada Rosewood Hotels & Resorts Full time

**Job Description**:
**Begin Your Rosewood Journey**

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia is looking for an Assistant Banquet Operations Manager.

As an Assistant Banquet Operations Manager, you will be responsible for supervise, train and inspect the performance of assigned Banquet Staff, ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests. This person will be responsible for providing outstanding leadership of the Banquet department of the hotel that will result in positioning the Rosewood Hotel Georgia as the leader in our industry sector.

**Key Responsibilities**:

- Must be hands on during events assisting Banquet Operations Staff and management with their job functions to ensure optimum service to guests.
- Meet group coordinator/host prior to function with sales team representative, make introduction and ensure that all arrangements are agreeable.
- Maintain complete knowledge of service requirements for assigned functions:

- Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation
- Characteristics/descriptions of wines/champagnes ordered, Prices for specified selections on cash functions, Groups' names and background, Type of functions and expected attendance/guarantee numbers
- Scheduled hours of service, Special requests/arrangements, Order of service, traffic flow in room V.I.P.'s
- Organize all assigned functions and complete preparation work in accordance with departmental standards.
- Meet on a daily basis with the Chef and Stewarding to review scheduled group's menu and equipment requirements.
- Ensure agreement of delivery times, amounts and special arrangements. Coordinate buffet requirements when necessary. Communicate service needs throughout the function.
- Prepare station assignments for Banquet Servers according to group requirements and hotel standards.
- Inspect the scheduled function areas/rooms well in advance for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments.
- Meet with the Chef and Stewarding to review scheduled group's menu and equipment requirements. Ensure agreement of delivery times, amounts and special arrangements.
- Inspect set-ups; check for cleanliness, neatness and agreement with group requirements and departmental standards; rectify deficiencies with respective personnel.
- Greet guests upon arrival at function and assist in seating as required by group in accordance with departmental standards. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Observe guest reactions and confer frequently with service staff to ensure guest satisfaction.
- Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
- Retrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standards. Make note of changes as received from Banquet Event Sales and post function sheets for the next 7 days.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of: Daily house-count, arrivals/departures, V.I.P.’s, scheduled in-house group activities, locations and times, Correct maintenance and use of equipment, All department policies/service procedures.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. Document any late or absent employees.
- Prepare station assignments according to group requirements and hotel standards. Assign side-work to Servers in accordance with departmental procedures.
- Inspect grooming and attire of staff and management, rectify any deficiencies.
- Total all charges for the group function, prepare check and present to group contact for payment. Adhere to all cashiering procedures/policies.
- Other duties, responsibilities and projects as assigned.

**Qualifications**:

- Minimum three years’ experience in banquet operations in a unionized four/five-star hotel.
- Diploma/degree in Hospitality/Banquets Management preferred with proven record in delivering operating results in high volume banquet operations in four/five-star hotels.
- Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s s

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