Manager Home and Community Care

**Requisition Details**:
Employment Status: Regular, Full Time (1.0 FTE)
Program Name: Home Support
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On-Call: Yes
Location(s): Truro, Colchester East Hants

**Summary**:
The Manager Home and Community Care (HCC) - Registered Nurse provides professional and practice leadership to Home Support staff and is responsible for ensuring the provision of safe, effective quality client care within their program area. The position is accountable for working as part of an integrated Regional management team to ensure the successful execution of site operational goals and for managing the delivery of in-home care services, staff hiring, supervision and training, client service programs and team operations.

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**Key Responsibilities**:

- Directs and monitors delivery of client care services and day to day functions and performance of front-line staff in accordance with current regulatory guidelines and VON policies, procedures and standards.
- Assists staff to complete risk assessments, investigations of issues, injuries and reporting related to client or employee incidents.
- Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services.
- Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are completed.
- Participates in budget preparation, financial performance management and measurement reports.
- Participates in local, regional or national team or committees as required such as Quality Care and Service, Joint Occupational Health and Safety, Accreditation, Recruitment and Retention.
- In collaboration with internal stakeholders, develops team procedures and guidelines to ensure best practices are met in the completion of all tasks or programs.
- Builds and sustains strategic relationships with current, new and prospective VON partners, and community organizations.
- Receives and documents all employee, family and client complaints or issues related to service delivery; engages other VON managers in resolving the issue or complaint and escalates, if required, to the appropriate Director.
- Participates on the on-call rotation.
- Ensures occupational health and safety policies, programs and activities are performed by staff, in compliance with VON’s health and safety policies and guidelines and the Occupational Health and Safety Act.
- Assesses and documents community needs and assists in developing business and funding proposals to meet emerging opportunities.
- Provides support for department presentations and reports.
- Completes reports for internal and external stakeholders conducting relevant analysis and ensuring timely submission.
- Completes risk assessments, investigations of issues, incidents or injuries as required.
- Facilitates front line staff development and growth using a team approach and working in concert with the practice leaders, educators, preceptors and clinical experts to facilitate excellent outcomes for quality care delivery, client service and provider safety, and service provider competence. This includes and is not limited to use of competency assessments, annual performance development plans, individual learning plans, referral to practice educators and on-going mentorship.
- Provides service provider personnel with access to clinical advice, support and clinical reference resources.
- Assists with the delivery of in-home care services, as required.

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**Education, Designations and Experience**:

- Regulated Health Professional **and** certification as a Registered Nurse
- A minimum of 5 years’ nursing experience
- A minimum of 2 years’ experience managing others
- Experience in community work and working with community partners in a collaborative way
- Experience engaging with municipal, provincial and national external groups in a related field.
- Experience in negotiation, conflict management, financial management and working with staff and volunteers
- Experience working in a unionized environment is an asset

**Skill Requirements**:

- Excellent critical thinking, assessment and problem-solving skills.
- Strong attention to detail.
- Excellent verbal and written communication skills.
- Proficient in using Microsoft Office software, including PowerPoint, Word, Excel, and Outlook.
- Demonstrated ability to effectively structure daily work activities with mínimal supervision.
- High level of organizational and interpersonal skills.
- Able to work under pressure in a fast-paced environment while balancing competing priorities.
- Ability to exercise innovation and identifying opportunities by practicing LEAN principles and methodologies.
- Strong public relations and networking skills.
- Demonstrated skillsets in leadership, and team building.
- Ability to accept and facilitate change.

**Other**:

- Must have a