Caregiver Manager

**Make a Real Difference, Every Day Empower Our Earth Angels to Deliver Exceptional Care**

Are you a compassionate and dedicated leader with a proven ability to support and develop care teams? Do you thrive on fostering a positive work environment while ensuring the highest standards of client care? At Earth Angels Home Care, we've been helping seniors and others in Nova Scotia thrive in the comfort and familiarity of their own homes for over 20 years. We're incredibly passionate about providing skilled, compassionate, ethical, and confidential care, and it's our wonderful Angels who make that possible.

We are currently seeking an outgoing, motivated, and dedicated **Caregiver Manager** to join our team at our **Truro location**. If you're ready to be the central point of contact for our caregivers, collaborate effectively with office staff, and contribute to achieving exceptional client care and growth goals, we'd love to hear from you.

**About Earth Angels Home Care**:
Earth Angels Home Care is a leading home care agency dedicated to helping older adults continue to live independently in their homes. We provide personalized home care services and solutions that fit the unique needs of each client and their family.

**Position Overview**:
As the **Caregiver Manager** at Earth Angels Home Care, your primary responsibility is to provide outstanding support to caregivers, ensuring their job satisfaction and contributing to their attraction and retention. You will act as a central point of contact and collaboration for caregivers and office staff, helping to achieve exceptional client care and meet budgeted growth goals at our **Truro office**. You will report directly to the **Regional Director**.

**Responsibilities**:
**Caregiver Engagement & Development**
- Serve as the primary point of contact for caregivers, promptly addressing concerns and resolving any issues.
- Build strong, trusting relationships with caregivers to ensure their satisfaction and retention.
- Engage new caregivers by contacting them prior to orientation to discuss expectations and required documentation.
- Conduct weekly orientation sessions for incoming caregivers, including training in personal care, Teepa Snow dementia training, and other essential skills such as kitchen, laundry, and meal preparation.
- Provide ongoing training through individualized sessions, skills labs, and soft skills development.
- Offer regular feedback to support caregiver growth, including 3-month reviews using wage increase templates.
- Conduct performance evaluations and create individualized development plans for caregivers.
- Conduct **in-home and in-community visits** with caregivers to observe care delivery, provide coaching, and ensure continuous improvement and quality of service.

**Care Team Collaboration & Oversight**
- Collaborate with the scheduling team to ensure the right caregivers are matched to clients based on care plans and client preferences.
- Work closely with the Client Care Manager and Scheduler to ensure care plans are properly followed and delivered with safety and excellence.
- Oversee scheduling to meet caregiver utilization goals and reduce unfilled shifts.
- Facilitate smooth client introductions by attending initial caregiver-client meetings.
- Follow up with caregivers after first shifts and whenever they begin with a new client.
- Enforce compliance with Earth Angels Home Care Standard Operating Procedures (SOPs) and provincial regulations (e.g., PPE, infection control).
- Participate in the **emergency on-call rotation** with other office staff.

**Recruitment & Onboarding**
- Oversee the entire recruitment process, including sourcing, attracting, interviewing, and onboarding new caregivers for the Truro office.
- Manage and maintain job postings across multiple platforms to ensure consistency and professionalism.
- Review resumes, conduct initial screenings, and schedule interviews with appropriate team members.
- Perform thorough reference checks and comprehensive background screenings for all new hires to ensure compliance and quality.
- Guide new hires through onboarding paperwork and ensure all documentation and training requirements are completed before their first day.
- Confirm all pre-employment checks are completed efficiently and accurately.
- Keep detailed recruitment records in **WellSky**, tracking progress and hiring metrics.
- Provide weekly updates to the **Regional Director** on staffing levels, recruitment progress, and future workforce needs based on business growth and client demand.
- Participate in workforce planning discussions to proactively address staffing challenges and opportunities.

**Qualifications**:

- Bachelor's degree in healthcare administration, business management, or related field (required).
- Minimum 5 years of leadership experience within a healthcare setting (required).
- Strong knowledge of home care regulations and standards.
- Exceptional communication, interpersonal, and