Manager Home and Community Care

**Requisition Details**:
Employment Status: Regular, Full-time (1.0 FTE)

Program Name: Home Support

Number of Hours Bi-Weekly: 75

Work Schedule: Days

On Call: Yes

**Job Summary**:
The Manager Home and Community Care (HCC) LPN provides professional and practice leadership to staff and is responsible for ensuring the provision of safe, effective quality client care within their program area(s). The position is accountable for working as part of an integrated Regional management team to ensure the successful execution of site operational goals and for managing the delivery of in-home client care services for Nova Scotia Home Support programs and/or community programs within Community Support Services, including, staff hiring, supervision and training, and team operations.

**Key Responsibilities**:

- Directs and monitors the delivery of client care services and day-to-day functions and performance of front-line staff in accordance with current regulatory guidelines and VON policies, procedures and
- Assists staff, or completes risk assessments, investigations of issues, injuries, and reporting related to client or employee
- Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported
- Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are
- Participates in budget preparation, financial performance
- Completes or contributes to key performance indicators (KPI) and quality reports for internal and external stakeholders, conducting relevant analysis and ensuring timely submission, as required or requested.
- In collaboration with internal stakeholders, develops team procedures and guidelines to ensure best practices are met in the completion of all tasks or
- Receives and documents all employee, family, and client complaints or issues related to service delivery; engages other VON managers in resolving the issue or complaint and escalates, if required, to the appropriate
- Ensures occupational health and safety policies, programs, and activities are performed by staff, in compliance with VON’s health and safety policies and guidelines and the Occupational Health and Safety
- Completes risk assessments, and investigations of issues, incidents, or injuries as
- Participates in local, regional, or national teams or committees as required such as Quality Care and Service, Joint Occupational Health and Safety, and
- Assesses and documents community needs and assists in developing business and funding proposals to meet emerging
- Provides support for department presentations and
- Facilitates front-line staff development and growth using a team approach and working in concert with the practice leaders and educators to facilitate excellent outcomes for quality care delivery, client service and provider safety, and service provider
- Provides service provider personnel with access to clinical advice, support, and clinical reference
- Participates in the on-call rotation, as needed
- Additional responsibilities as assigned including in-home services as

**Education, Designations and Experience**:

- Post-Secondary education in a related
- Registered Practical Nurse (RPN) or Licensed Practice Nurse (LPN) with current registration from a provincial regulatory body, without restrictions to
- A minimum of 5 years experience in community health care and a minimum of 2 years experience managing
- Experience in community work and working with community partners in a collaborative
- Experience engaging with municipal, provincial, and national external groups in a related
- Experience in negotiation, conflict management, financial management and working with staff and
- Experience working in a unionized environment is an asset

**Skill Requirements**:

- Excellent critical thinking, assessment, and problem-solving
- Strong attention to detail.
- Excellent verbal and written communication
- Proficient in using Microsoft Office software, including PowerPoint, Word, Excel, and
- Demonstrated ability to effectively structure daily work activities with mínimal
- High level of organizational and interpersonal
- Able to work under pressure in a fast-paced environment while balancing competing
- The ability to exercise innovation and identify opportunities by practicing LEAN principles and methodologies is an asset.
- Strong public relations and networking skills.
- Demonstrated skillsets in leadership, and team
- Ability to accept and facilitate

**Other**:

- Must have a personal vehicle or access to reliable transportation and possess both a current driver’s license and proof of vehicle insurance, if
- A current and original copy of a satisfactory Criminal Records
- A Vulnerable Sector Search and/or a Child Abuse Registry Check may be
- Willingness to travel regularly during the day as well as periodically overnight(