Operations Clerk

2 days ago

North York, Canada Farber Full time

**Company Information**

Farber Debt Solutions is one of Canada's oldest and most respected debt solution providers. For over 40 years we have helped Canadians to take control of their debt, reclaim their self-confidence, and own their financial future. As a trusted partner, we empathize with the toll debt can have on people both financially and mentally.

Established in 1979, Farber has over 200+ employees in over 94 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt.
Now we’re embarking on our next stage of significant growth. To do that, we need experienced, energized, empathetic, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.

**Position Summary**

We are currently seeking an Administrative Clerk (Operations Clerk) to join our Sheppard office on a 1 year contract.

**Major Responsibilities**
- Scan and upload various documents to the secured server (File Assure)
- Organize, sort and prepare mailings as required
- Review and assess files to ensure all necessary information has been provided and to verify the information’s accuracy
- Use insolvency software (Ascend) to manage, monitor and update each client’s estate
- E-file various forms and documents with the Ontario Superintendent of Bankruptcy (OSB)
- Liaise with the OSB regarding outstanding issues/concerns in relation to various estates
- Send notices to creditors and clients regarding the status of the client’s insolvency filing
- Liaise with the Banking, Consumer Proposal, and Bankruptcy teams as required to request the processing of dividend cheques, to discuss on-going files, and to complete the administration of files
- Maintain multiple inboxes within Outlook, responding to and/or re-directing inquiries and uploading documents to File Assure
- Participating in ongoing training to improve technical knowledge
- Work together with colleagues to help assist the client
- Efficiently respond to creditor inquiries relating to the status of an estate
- Answering questions directly or indirectly pertaining to estate
- Occasionally: arranging the closed files in the Archives as per the retention schedule
- Other duties may be assigned as required

**Education**
- High School Diploma

**Qualifications**
- No minimum years of experience required
- Ability to prioritize tasks, monitor workflow and maintain organized and accurate records
- Ability to use critical thinking and problem-solving skills to identify solutions when various challenges arise
- High-level attention to detail
- Excellent computer skills, with the ability to use the Microsoft Office Suite (including Outlook, Word, Excel etc.), as well as Adobe Acrobat. Previous experience with Fox-It, OneDrive, Sharepoint and/or Microsoft Dynamics considered an asset
- Ability to communicate effectively with other staff members, as well as third-parties
- Good interpersonal skills with a team-player mindset

**Our Commitment to Inclusion, Diversity, and Equity**

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices.

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