Settlement Clerks Supervisor

1 day ago

North York, Canada OTT Financial Inc. Full time

OTT Financial Inc. is seeking an experienced Settlement Clerks Supervisor to serve in our settlement team.

**Duties**:

- Supervising transaction settlement process and reconciliation of daily settlements of trade instructions and payment orders, ensuring adherence to internal policies and regulatory requirements;
- Compliance reviewing and supervising, conducting routine compliance checks on financial transactions, client documentation, and accounting activities to mitigate operational and regulatory risks;
- Supervising settlement clerks, establishing work schedules, examining and verifying accuracy of their works;
- Resolving work-related problems;
- Supervising and managing client support via WeChat and the mobile app, assisting with remittance and currency exchange inquiries, guiding users through supporting document submission, and ensuring a positive customer experience;
- Handling escalated customer complaints, ensuring customers to receive high-quality services;
- Providing support in creation of engaging and market-relevant content to strengthen client engagement;
- Coordinating with human resources to organize and prepare training materials;
- Providing other administrative duties including management of file and office supplies, maintenance of office equipment, etc.

**Qualifications required**:

- At least one-year relevant experience is required;
- Bachelor’s Degree in Economics, Accounting or related field;
- Excellent communication and interpersonal skills;
- Ability to handle all situations with diplomacy;
- Ability to analyze and solve problems and handle multiple duties under pressure with mínimal supervision;
- Excellent organization and time management skills.

**Classification**: Full-time，35 hours per week

**Salary and benefits**:

- Annual Salary: $66,500
- extended medical insurance
- 5 paid vacation days

**Job Types**: Full-time, Permanent

Pay: Up to $66,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

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