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Construction Customer Service Administrator

2 weeks ago

Hamilton, Canada Reliance Impact Full time

**Duties & Responsibilities**:

- Receive, document, and communicate new home purchasers’ inquiries to appropriate trades and departmental associates to provide timely responses to new home customer
- Coordinate follow up activities with customers, the construction team, and the service/warranty team for service warranty issues
- Engage managers for escalations and schedule touchpoints accordingly
- Enter and complete work orders in NewStar programs

**Qualifications**:

- 2+ years of customer service and/or administrative experience
- Strong customer service skills, problem solving and organizational time management skills
- Tarion Warranty knowledge an asset

**Salary**: $50,000.00-$55,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Construction: 1 year (required)

Work Location: In person