Customer Service Representative

6 days ago

Hamilton, Canada Convoy Supply Ltd. Full time

**Customer Service Representative**

Knowledge and/or Experience in building supplies or construction

**Position summary**

You’re a “get it done” kind of person who believes in outrageously great customer service and has fun solving problems and making things work. Guess what? So is everyone on Team Convoy

Whether online, on the phone, or walking into our store, our customers depend on Convoy’s Customer Service staff to be their Navigators for Success. This is a mission-critical, roll up your sleeves and your brain power kind of job. You will learn more about servicing the world of construction materials than you ever dreamed possible

**Responsibilities**
- Process customer transactions such as orders, quotes, and/or returns
- Coordinate delivery and/or pick up of customer orders with the operations team
- Generate, place and confirm purchase orders with suppliers
- Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
- Participate in the physical inventory of warehouse materials

**Qualifications**
- Experience assisting customers with product procurement - preferably in the building supply and/or construction industry.
- Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor.
- Excellent communication skills (both written and oral)
- Excellent decision making and ability to take initiative.
- Extremely organized, strong attention to detail
- Must be a respectful team player.

**The Offer**
- Competitive salary - we take great pride in offering our workforce the best benefits and compensation packages in our industry, and we think you will too.
- Healthcare and Dental for single, couple or family coverage
- Insurance benefits and employee assistance program
- Group RRSP - save for retirement - you are eligible after 1 year of continuous employment and Convoy matches your contribution based on years of service
- Time Off - Everyone needs time away from work to recharge and be with family and friends - receive a generous amount of paid holidays
- Employee Referral Bonus Program
- Paid training/tuition reimbursement - Ready to further your education?
- Open door policy in a supportive and encouraging work environment
- Overtime available in peak periods
- Internal Promotions

**Additional information**

**Company overview**

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem solving and fun place for our customers to conduct business.

**Job Types**: Full-time, Permanent

**Salary**: From $19.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Hamilton, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Briefly describe your knowledge/experience in the construction industry
- What is your COVID 19 vaccination status?
- What are your pay expectations for this role?

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