Customer Service Coordinator

3 days ago

Hamilton, Canada Valery Homes Full time

Valery Homes is a family-owned company celebrating over 60 years in business. From executive singles to townhomes and semis, to luxury condominiums, Valery Homes is devoted to building communities of excellence in the most welcoming neighbourhoods surrounded by the best amenities.

We are seeking a versatile and charismatic **Customer Service Coordinator** to provide administrative support to our customer care department.

**Responsibilities**:

- Liaising with homeowners ensuring that a professional and positive relationship is always maintained.
- Take ownership of homeowner issues and actively assist in driving a resolution.
- Maintain documentation of customer interactions, handle account processing, and organize and store documents.
- Monitor the advancement of construction or the resolution of deficiencies and generate required reports.
- Obtain sign-off on all completed work orders from the trades, servicemen and homeowners.
- Maintain customer care calendars as required.
- Ensuring that the warranty items are addressed in a prompt and professional manner.
- Coordinate all trade and service appointments for our purchasers' 30 Day, 1 Year, and 2 Year reports, as well as other necessary appointments, to ensure timely completion of warranty work within Tarion's specified timelines.
- Follow-up with the homeowner for completion of service requests and other customer care matters.
- Perform other tasks as assigned by the Executive Team

Qualifications:

- Tarion Warranty Services experience is a strong asset.
- Knowledge/experience in the low-rise new home construction industry is a strong asset
- Ability to problem solve and conflict resolution capabilities a must
- Strong attention to detail with the ability to produce high-quality, accurate work.
- Well organized and able to multi-task to meet deadlines.
- Proven effective communication skills, both verbal and written
- Skilled at using Excel and MS Office programs

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Hamilton, ON L8K 1W6 (required)

Ability to Relocate:

- Hamilton, ON L8K 1W6: Relocate before starting work (required)

Work Location: In person

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