Digital Support Worker

**MULTICULTURAL & IMMIGRANT SERVICES ASSOCIATION OF** **NORTH VANCOUVER ISLAND (MISA)**

**How to apply**
Applications must include a resume and cover letter detailing how you meet the requirements of this position and why you want to join the immigrant Welcome

**Who we are**
The Immigrant Welcome Centre specializes in immigration and support services to newcomers who are settling in Campbell River, Comox Valley, and the North
Island. Also known as the Multicultural and Immigrant Services Association of
North Vancouver Island (MISA), we are a registered non-profit organization established in Campbell River in 1992.

As an award-winning organization, The Immigrant Welcome Centre is a respected leader in immigrant services and an active proponent for the sector. By fostering strategic partnerships and working to create welcoming, inclusive communities that attract and retain newcomers, we are an effective business partner in the communities we serve.

**The position**:
**JOB TITLE**:Digital Support Worker
**LOCATION**:Courtenay
**REPORTS TO**:Settlement Coordinator
**WORK HOURS**:Part-time, 14 hours/week
**COMPENSATION**: Based on MISA Wage Grid, Level 5**, **$24.87-$29.19

***:
As a Digital Program Support Worker, you will have an essential part in our goal to help our newcomers settle, adept and thrive in our communities. In this role you will provide digital literacy training to newcomer/immigrants in Courtenay and Campbell River. You will be working in conjunction with the settlement services and LINC (language instructions for newcomers) departments. You will be working at our Courtenay and Campbell River location. Additionally, the position requires to work evenings as needed.

**CORE COMPETENCIES**
- Analytical Thinking
- Developing Others
- Managing Performance
- Establishing Focus

**KEY DUTIES AND RESPONSIBILITIES**:

- Provide client-facing Digital Literacy to newcomers
- Prepare customized digital literacy training for each scheduled session.
- Liaise with Settlement and LINC to ensure digital support program delivery meets funder requirements.
- Recommend and develop best practices for digital literacy training that meets the needs of our Settlement and LINC clients.
- Develop training curriculum/user guides aimed to improve digital literacy for clients.

**Supporting Access to Services**
- Supports clients via Settlement and LINC departments to accommodate client needs.
- Testing, training, and scheduling will be conducted upon referral from Settlement or LINC on an ongoing basis.
- Provide a client centered process when engaging the client to help resolve identified issues.
- Ensures consistent support and continuity of service.
- Provides ongoing information sharing with Settlement and LINC.
- Share Digital Literacy Test results and recommendations with Settlement Coordinators.
- Identify and report any trends that may impact digital services.

**Record Keeping & Service Support**
- Maintain confidential records of contacts with clients. Enter client information into relevant databases such as OCMS and iCARE.
- Attend staff meetings and Best Practices.
- Contribute to quarterly and yearly annual reports.
- Responsible for tracking, reporting and data entry for client-facing deliverables.
- Maintain a current knowledge of digital literacy and technology trends as well as enhance existing skills through professional development.

**QUALIFICATIONS**:
**Required**
- Post secondary training or equivalent combination of education and experience in a related field.
- Fluency in English - (fluency in other languages a valuable asset).
- Excellent problem-solving, communication and interpersonal skills that would reflect a self-directed, helping professional.
- Demonstrated computer proficiency and working knowledge of Google Workspace, Microsoft programs and digital communications including video conferencing and networks.
- Experience with developing and delivering training resources.
- Knowledge of latest technology and on-line communication.
- Must have a valid BC driver’s license and reliable transportation.
- Have a satisfactory vulnerable sector criminal record check.

**Preferred skills, knowledge, experience and attributes**:

- Experience working with newcomers with low English language skills.
- Demonstrated teamwork skills.
- Proactive with demonstrated flexibility and ability to embrace change.
- Ability to foster positive relationships with clients and co-workers.
- Ability to work one to one with staff or in a group setting to establish collaborative working relationships.
- Provide service to clients and staff in a respectful, sensitive and confidential manner.
- Well developed planning, organizing, controlling and administrative skills.
- Knowledge and experience maintaining confidentiality, appropriate boundaries with other staff and clients in a professionally assertive manner.
- This position description is meant to be thorough, but it is not exhaustive._
- Therefore, other dutie