Sales Support

2 weeks ago

Vaughan, Canada Lumon Canada Inc. Full time

**Position**:
Lumon Canada is looking for an **energetic and positive sales support team member** - could it be you? As the heart of the support team, you will work alongside 10-12 salespeople and assist them in an administrative capacity. You are **organized and professional**, and you’ll keep the office running smoothly. You enjoy talking on the phone and can speak with customers comfortably, taking down their information and booking appointments on behalf of the sales team. You’ll also coordinate home shows, open houses, and other events. Above all, **you’re eager to learn and grow** within a rapidly expanding sunroom and balcony glazing company.

**Responsibilities**:

- **Welcome customers** to the showroom
- Answer incoming phone calls with cheerfulness and professionalism
- Coordinate **home shows, open houses, and other events**:

- **Allocate leads and book appointments** for the sales team
- Monitor the **live chat** on the website (after company and product training)
- Keep a tidy workspace
- Maintain **office supplies and inventory**:

- **Build relationships** with external vendors and industry organizers
- **Assist with other administrative tasks** as needed

**Qualifications**:

- **Organized and able to multi-task** in a fast-paced environment
- Comfortable working with **computers and company software**:

- Capable of a **high level of professionalism and discretion**:

- Excellent **customer service** skills
- **Positive and outgoing **personality
- **Willing to learn and eager to help**:

- **Strong verbal and written communication skills**

**Further Details**:
This is a **permanent, full-time position** with competitive compensation, an excellent benefits package, and the opportunity to be a part of a close-knit team. Additionally, as a rapidly growing company that values its employees and desires to provide a learning atmosphere, Lumon offers plenty of room for professional growth and development. P**revious people in this role have been promoted within the company to positions in finance, HR, sales, and technical support.**

You will be reporting to our **Regional Manager** and working out of the showroom from** 8:30am-5pm, Monday to Friday**. Some Saturdays may be required in the case of special events.

**About the Company**:
**Why Lumon?**
- **We work according to our values - **At Lumon, we stay true to our values in the work in which we do. In the eyes of the customer and the employer, being the best and the most desired is no easy task, but one we are willing to take on together.
- **We help you to grow personally and professionally **- We believe that everyone has something to learn from one another. We support each other on a journey of growth, because life is all about learning. We understand that mistakes happen, and that together is the way to resolve them.
- **We listen to our employees - **Growth and development are dependent on feedback. We listen to what our employees have to say and collectively work together to build a better future, measuring the satisfaction of our employees three times a year.

**About us;**
- We strongly believe that** keeping our promises **to our customers and one another is the only way to build trust and do business well
- We’re always **near** to our customers and employees and go the extra mile
- We constantly look for opportunities to **build** the future together as a team
- We work to build better homes, **better lives, **and a better world

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