Data Administrator

7 days ago

Mississauga, Canada Chubb Full time

**Company Description**
**_
The Chubb Fire & Security Difference..._**
- Service Excellence_
- Technology leadership_
- Focus on Quality_
- National Coverage_
- Single Point of Contact_
- A Name You Can Trust_

Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence.

Our proven capabilities yield the ultimate in peace of mind to those that we serve.
**Job Description** Role Summary**:
Our Mississauga office is currently recruiting a Bilingual Data Administrator for our Alarm Response Center (ARC) who will provide timely panel configuration and account administration. This position provides support for ARC and interacts with various internal teams, including Sales, Installation Coordinators, and Field Technicians, ensuring efficient configuration, data management, and account setup.**_ _**

**_Key Job Responsibilities:_**
- Commissioning and configuring new customer accounts while facilitating ongoing system updates and enhancements.
- Maintaining data accuracy and integrity by making necessary updates, changes, or corrections.
- Assisting technicians and team members with system troubleshooting and configuration support (by phone or remote sessions).
- Performing remote panel configurations; data entry and maintenance to ensure accurate account records.
- Coordinating with relevant internal and external stakeholders to confirm connectivity solutions (e.g., IP, cellular) for accounts.
- Creating and updating compliance-related documentation (e.g., ULC Certificates), ensuring that accounts meet all regulatory requirements.
- Supporting key customers with user credential management, access changes, and ongoing updates as required (e.g. Key Fob management).
- Generating routine and ad hoc reports (e.g., performance, compliance, or operational), providing insights for process improvements.

**Qualifications**
- Post-Secondary Degree/Diploma in Business Administration, IT or any technical diploma is an asset
- Minimum of 2 years of experience within a technical support role.

**Additional Information**
**_
More about the position:_**
- Bilingual verbal and written communication skills required.
- Detail oriented and strong organizational skills.
- Ability to work well under pressure in a fast paced, self-directed multi-tasking environment
- Strong interpersonal skills and effective at building relationships - with a strong client service orientation.
- Self-motivated, detail oriented, and has highly developed organizational skills; Adaptable to changing environments.

**_ Our offerings include_**

Competitive compensation and benefit package

RRSP matching

Employee Discounts

Learning and Development opportunities

Reward and Recognition Program

Supportive and positive team environment

**_
Background Check Requirements:_**
- Criminal Background Check
- Reference Check

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