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Client Engagement Specialist
2 weeks ago
**LOOKING FOR AN AMAZING CAREER OPPORTUNITY?**
**WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO**
Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today
**KWE IS CURRENTLY HIRING FOR A CLIENT ENGAGEMENT SPECIALIST**
KWE is currently looking for a Client Engagement Specialist who is focused on delivering a world class customer service experience to our valued customers. As a member of our team, you will be responsible for smooth transactions by using KWE’s vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.
**WHY KWE?**
- On-going training and development to ensure your success.
- A fast-paced, dynamic, and fun environment with a great team.
- A generous bonus program linked to company & individual success.
- Competitive and equitable compensation packages.
- Dental, Medical, vision, Life, dependent life, and critical illness insurance.
- Employee Assistance Program.
- Paid time off benefits.
- Defined Contribution Pension plan after 2 years with company contribution of 3 percent.
- Immediate RRSP eligibility.
**REQUIREMENTS**
- Formal Academic training in International Business, Logistics or Supply Chain or related field and 2 + years’ experience within international/3PL sales; or equivalent combination of education and experience.
- Experience in sales support, client engagement, or a related role within the freight forwarding or logistics industry is preferred.
- Working knowledge of international shipping terms, Bill of Lading procedures, air cargo documentation, liabilities, and insurance.
- Ability to read, analyze, and respond to common inquiries or complains from customer, regulatory agencies, or members of the business community.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Proficient personal computer skills including electronic mail, Power Point, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
**DETAILS OF THE JOB**
- ** Client Outreach**: Initiate and maintain contact with potential and current clients to generate interest in the company’s services.
- ** Appointment Scheduling**: Coordinate meetings and appointments for the outside sales team with clients, ensuring effective time management.
- ** Quotation Support**: Assist in preparing, reviewing, and following up on quotes to clients, collaborating with the operations and pricing teams as necessary.
- ** Sales Support**: Provide administrative and operational support to the sales team, including preparing presentations, managing CRM entries, and monitoring sales pipelines.
- ** Market Research**: Support sales initiatives by conducting research on industry trends, competitors, and potential clients, generating contact lists through various online resources.
- ** Follow-Up**: Ensure timely follow-up with clients on proposals, inquiries, and service satisfaction.
- Comply with all safety policies, practices, and procedures. Report all unsafe activates to supervisor and/or human resources.
- Lead by example and share knowledge and skills.
- Perform all other job
- related duties as required by the Regional Sales Manager.
**ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW
