Interim Supervisor- Customer Experience Leader

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit **Our People **page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Essential Duties & Responsibilities: Client & Service Expert:

- Partner with Store Manager to develop business driving initiatives that build a repeat business or attract a new customer to the store.
- Communicate and achieve store productivity targets including sales per hour, adt, upt, and capture rate.
- Ensure all associates complete the sales training program and develops strong product knowledge across all categories.
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales. Leadership Presence:

- Achievement of personal sales goals.
- Educate team on sales plans, personal sales goals, store stats and drives team to achieve them.
- Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
- Foster a team environment by creating a fun, competitive, inviting atmosphere. Building Brand Equity:

- Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
- Ensure brand and operating standards are met to support brand consistency.
- Ensure store presentation standards are achieved and maintained. Operational Excellence:

- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
- Accurately processes all POS transactions and inventory functions such as transfers, receiving, fedex shipments, repairs and damages to maintain the integrity of the inventory.
- Adherence to Kate Spade loss prevention policies and operational procedures.

Qualifications: Education & Experience Required:

- Minimum 2-3 years’ experience in luxury goods or a comparable retail environment
- College degree preferred Skills and Abilities Required:

- Strong written and verbal communication skills
- Detail orientedProactive ability to multi task and prioritize Physical Requirements:

- Available to work store schedule, as needed, including evenings and weekends
- Standing for extended periods of time
- Able to safely lift boxes up to 40 poundsComfortable climbing ladders

**Our Competencies for All Employees**
- **Courage**: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- **Creativity**: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- **Customer Focus**: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- **Dealing with Ambiguity**: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- **Drive for Results**: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- **Interpersonal Savvy**: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- **Learning on the Fly**: Learns quickly when facing new problems; a relentless and versatile lea