Sales Administrator

1 week ago

Vancouver, Canada Delta-Q Technologies Full time

**About Delta-Q Technologies**:
**What We Value**:

- Perseverance: We don’t give up when it’s hard.
- Innovation: We improve our products and processes when it’s a competitive advantage.
- Collaboration: We are one team. Respectful, open and honest.
- Driving Results: We are here to win. We work hard to deliver on our commitments.

Doing the Right Thing is the central philosophy at Delta-Q. Four simple words that sum up our values, and so much more about our company. It means doing the right thing for our employees, communities, and customers.

We’re passionate about creating a sustainable business and contributing to a greener future for the world. We have a Vision to 'Charge The Future' and we mean it.

At the end of the day, it’s what keeps us going.

**About ZAPI GROUP**:
**Position Summary**:
The Sales Administrator is responsible for providing administrative support to the sales team, ensuring the smooth operation of customer service and sales support tasks. The position plays a crucial role in maintaining customer satisfaction and driving sales growth.

**Specific Duties**:

- Assists the global sales teams (North America, Europe) with tasks such as preparing quotes, maintaining sales records, updating forecasts, and coordinating with other departments.
- Works closely with the Sales Operations team to enter data into different systems, generate invoices, and track delivery status.
- Responds to customer inquiries, provides information, handles order-related questions, and helps resolve any customer concerns in a timely manner.
- Generates regular sales reports and forecasts, and assists with sales activity reports.
- Expediates customer requests when required.
- Maintains accuracy of customer accounts to ensure correct information such as contacts, ship dates, and methods of shipment are up to date.
- Supports revision changes from customers based on new and existing purchase orders.
- Collaborates with internal teams including Sales, Business Development, Logistics, Sales Operations, and Finance to ensure alignment.
- Schedules customer meetings and follow ups as needed.
- Performs general administrative duties, such as data entry, maintaining accurate records, creating sales quotes, generating reports and any other task assigned by the Sales team.

**Requirements**:

- Previous experience in a sales administration or customer service role in a high-volume product development environment.
- Excellent customer service, communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
- Familiarity with CRM systems and data entry, preferably Salesforce.
- Ability to work independently and as part of a team.
- Flexible to adjust working hours to cover different time zones in North America and Europe.
- Consistently exhibit and model Delta-Q’s company values (Collaboration, Perseverance, Innovation, Driving Results).

**Benefits**
- A competitive base salary with annual salary reviews
- Annual incentive (bonus) programs
- 2% GRSP employer matching with Industrial Alliance (iA)
- Comprehensive health and dental benefits with Sunlife Financial
- Paid time off including vacation plus 8 days of personal time
- $300 annual Health Spending Account
- Employee & Family Assistance programming with Inkblot Therapy
- Hybrid work flexibility
- In-house gym, showers and lockers
- EV charging stations
- Dog-friendly office

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