Event Manager

2 weeks ago

Kanata, Canada Brookstreet Hotel Corporation Full time

Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun? If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be This 276 room luxury hotel is located in the heart of Ottawa’s high tech community and is guaranteed to offer unique experiences for guests and employees alike. Are you ready to break the bonds of typical chain-affiliated hotel regimes and drive innovation in your area of expertise?

The Event Manager is responsible for communicating with Event Organizers and clearly communicating their requirements to various hotel departments via Event Orders, Group Resumes and other methods of communication as required. The Event Manager plays a pivotal role in the ultimate success of all Brookstreet events.

**Qualifications**:

- Excellent time management, organizational skills and communication skills
- Ability to perform job functions with mínimal supervision
- Ability to work cohesively in a team setting and multi task
- Ability to focus attention on details
- Working knowledge of Microsoft Word, Excel and Outlook, Visual 1, and Delphi
- Previous experience in a similar role at a luxury hotel or conference facility (3 years experience preferred)
- Bilingualism is considered an asset
- College degree in a related field is considered an asset

**Responsibilities**:

- Communicating with Event Conveners for all assigned events and answering queries within the same business day.
- Preparation of internal documentation for the group. Including Event Orders, Group Resumes, Floorplans and ensuring Event Organizer’s approval has been received along with any outstanding deposits
- Ensuring that the Banquet SOP’s (Standard Operating Procedures) are being followed.
- Consistently reading the banquet pass-off for group follow-up.
- Daily walk through the Banquet Function space area to greet Event Organizers and ensure their satisfaction.
- Communicating any changes, modifications or guest satisfaction comments to the Head of Conference Services and Events, Banquets team or other department as required.
- Flexible schedule to be in attendance for larger or VIP events and greet the group. After hours and weekends are to be expected.
- Conducting complete site tours to familiarize guests with Brookstreet.
- Ensuring that posting of their group’s banquet invoices are accurate.
- Conducting pre convention and post convention meetings with larger events.
- Ensuring yield management of their events by ensuring that the group is respecting contract obligations.
- Attending daily and weekly meetings with other hotel departments to ensure all event details have been communicated and are up to date.
- Reviewing Event Orders to ensure that all items are properly setup for billing (ex. Rental, menu pricing, coat check, SOCAN fees, Internet, electrical charges etc.)

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