Catalyst, Program Support

West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-based
agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose
of West Neighbourhood House is to enable less-advantaged individuals, families, and groups in the
community to gain greater control over their lives and community.

This Catalyst, Program Support (Financial Empowerment) position is part of the Financial Empowerment
staff and volunteer team and provides support when and where needed to ensure the smooth operation of
the Financial Empowerment program.

**People of Colour, persons with disabilities, women and persons of all sexual orientations and**
**gender identities/expressions. Applicants with lived experience as a participant of West**
**Neighbourhood House programs, or related programming from similar organizations, are**
**also strongly encouraged to apply.**

**West Neighbourhood House will provide accommodation throughout the recruitment &**
**selection process to applicants with disabilities. During any stage of the recruitment process,**
**please indicate the nature of any accommodation(s) you may require. Any information**
**received relating to accommodation measures will be addressed confidentially.**

**Responsibilities**:

- Provide supports to programs and service delivery as needed, particularly during our Community

Volunteer Income Tax Program (CVITP) Clinic.
- Screen and schedule participants for in-person or telephone appointments.
- Greet and guide participants to support the flow of the CVITP clinic.
- Support the tax volunteers, including collecting, handing out, and maintaining equipment for

volunteers.
- Enter data where needed for the Financial Empowerment Program.
- Provide back up support in other areas of the House including reception by receiving and welcoming

all in-person visitors, participants, members of the public as well as answering telephone calls on a
multi-line phone system, appropriate staff member or program area; processing incoming mail or
courier deliveries and preparing out-going mail for dispatch; receiving and recording monies such as
program fees and occasional donations.
- Participate as a team member of the Financial Empowerment Program, engaging in cross program

working groups, House committees, House-wide events, joint initiatives between House programs
and partners.
- Support the Manager, Financial Empowerment, and other management staff as needed.
- Perform other duties as required.

**Qualifications**:

- Minimum diploma or equivalent training in Business Administration or Social Service Worker or a

related field.
- Minimum 2 years' experience work experience that includes engagement with the public, both in

person and by telephone, as well as project management and general office duties.
- Knowledge or willingness to be trained about the programs, services, activities, and internal

processes of the House, and of its staff to support the work of program teams.
- Knowledge and training to handle difficult individuals in a non-threatening manner.
- Knowledge of available supports in place in the event of emergencies.
- Knowledge and or training on the AlayaCare client management system and or similar client
- management database and/or willingness to undertake training on the Alayacare system.
- Computer literacy sufficient and fluency in Microsoft 365, including intermediate Excel, to produce a
- variety of materials.
- Working knowledge or willingness to be trained in Sparkrock 365 & AlayaCare.
- Good bilingual interpersonal, verbal, and cross-cultural communication skills, tact, and diplomacy.
- with the ability to work collegially with a variety of staff at a busy location.
- Experience managing multiple concurrent schedules, and experience streamlining a booking
- process.
- Availability to work evenings and weekends regularly (average one weekend per month).
- **Proficiency in a second language relevant to our local downtown west community is an**

**asset
**Status**:Contract full-time (January - March 2025 with possibility of
extension)

**Start Date**:January 2025***
**Hours**:35 hours per week (including weekends)***
**Rate**:$25.77 per hour
**Unit**:Financial Empowerment
**Immediate Supervisor**:Manager, Financial Empowerment
**Posting Date**:December 4, 2024
**Closing Date**:December 18, 2024

**Please submit your cover letter and resume clearly indicating “Catalyst, Program Support**
**(Financial Empowerment) by** **5:00 p.m. on the closing date to**:
Hiring Committee
248 Ossington Ave
Toronto, Ontario

M6J 3A1