Contact Sales Representative

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.

We are looking for a Contact Sales Representative who can provide a high level of customer support. Using consultative selling techniques with customers (as defined within the contact sales account package) to identify their complete needs and applies the entire product basket as applicable. Ensures systematic and conscientious customer service to the defined portfolio and is directly responsible for sales development in the assigned portfolio.

**What is the role about?
Are you passionate about customer satisfaction and business growth? This position is for you You will help identify substantial growth opportunities and ensure customer satisfaction.

**Which tasks will you perform?
- Internal contact for customers in the defined account package (typically tier C&D)
- Time to time, in person customer meetings, as needed (1-2 days per month)
- Supporting activities specific to reactivation of inactive accounts, growing new customers, and cross selling of current customers in conjunction with Sales Development Rep team
- Account portfolio development to drive to target
- Handling of RFQs, Opportunities, Quotes, Orders and active follow up of same
- Transition with Regional Sales Manager and Project Sales Manager for larger projects uncovered through scouting
- Understanding the customer needs and requirements including technical and commercial clarifications
- Define and complete negotiations as required and within own responsibility
- Maintenance of the customer master data
- Manages complaint management with own portfolio
- Preparation and submission to the customer any other materials requested

**What do we expect from you?
- Post-secondary technical education in engineering, instrumentation, process control, automation, or electronics
- 2-3 year of Inside Sales experience in the Instrumentation field or a similar role is desired
- Excellent communication skills to work well with diverse individuals, groups and with internal & external customers
- Ability to work well under pressure and within tight deadlines
- Comfortable to make own decisions at transactional level with customersBilingual (French / English) is an asset.

**What can you expect from us?
- We are a family-owned, highly committed company with a sustainable vision.
- We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.
- We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
- We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
- We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.
- We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.
- We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.

**How do you apply?