Café Manager

2 weeks ago

Toronto, Canada Forno Cultura Full time

**Job Title: Front of House (FOH) Manager**
**Location**: Forno Cultura, Toronto, ON
**Employment Type**: Full-time
**Position Summary**:
Forno Cultura is seeking an experienced and enthusiastic FOH Manager to lead our front-of-house team and bring our brand promise to life. This role requires a strong leader who is committed to upholding the Forno Cultura guest experience, creating a welcoming and refined environment, and ensuring operational excellence.
**Key Responsibilities**:
**Brand Look and Feel**
- Oversee and maintain the visual presentation of the store, ensuring the look and feel of Forno Cultura is consistently represented.
- Manage product displays, merchandising, and in-store promotions.
- Ensure accuracy in product tags, pricing, and overall clarity for customers.
- Uphold cleanliness standards throughout the store to enhance the guest experience.

**Hospitality**
- Champion Forno Cultura’s guest experience, creating a warm and welcoming atmosphere where customers feel at home.
- Develop and implement a game plan for superior hospitality, elevating the customer service experience.
- Foster a positive in-store environment aligned with Forno Cultura’s values.

**Team Leadership and Development**
- Cultivate strong relationships with team members to promote a positive workplace culture.
- Lead and participate in training and coaching efforts to ensure team alignment with hospitality and operational standards.
- Facilitate open and effective communication across the team, fostering collaboration and support.

**Operational Management**
- Manage supplier orders and maintain house pars for essential items.
- Oversee inventory management, ensuring accuracy and optimal stock levels.
- Approve and oversee team scheduling to ensure efficient operation.
- Handle invoice processing through Dext and ensure timely delivery.
- Coordinate with maintenance teams to ensure a well-functioning and safe environment.

**Qualifications**:

- Proven experience in a hospitality management role, preferably in a bakery or high-end food retail environment.
- Strong understanding of brand representation and the importance of visual merchandising.
- Excellent leadership skills with experience in team building, coaching, and performance management.
- High attention to detail, particularly in maintaining cleanliness and product presentation.
- Familiarity with operational software, including Dext and Slack, is a plus.
- Outstanding communication and interpersonal skills, with a passion for customer service.

**Benefits**:

- Competitive salary and performance-based bonuses.
- Employee discount on Forno Cultura products.
- Opportunities for professional development and growth within a thriving business.

**Job Types**: Full-time, Permanent

Pay: $22.00-$24.00 per hour

Expected hours: 36 - 44 per week

Additional pay:

- Tips

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care

Flexible language requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Morning shift
- Night shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Smart Serve (required)
- Food Safety Certification (preferred)

Work Location: In person

Application deadline: 2024-11-05
Expected start date: 2024-11-11

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