Customer Service Representative

Job ID: 511008

Work Type: Contract

**It is a great time to join Dufferin Concrete, A CRH Company**

**CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.**

**We are building a world
- class team. Make your mark**

**You will be a successful addition to our team if you look at change as an opportunity to develop and contribute to the business. You will be successful in your role if you like partnering with the business, presenting new ideas and providing excellent customer service.**

Dufferin Concrete, A CRH Company is currently hiring a Customer Service Representative to join their growing team

**Who we are**:
Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to meet technical specifications for commercial, industrial, institutional, and residential construction customers. We have earned our reputation as one of the most trusted, experienced, and quality-driven concrete suppliers in Canada, with over 100 years of service in the building materials industry.

CRH is a leading provider of building materials solutions that build, connect and improve our world. Employing 78,500 people at 3,390 operating locations in 29 countries, CRH has market leadership positions in both North America and Europe.

Reporting to the CSR Lead, the Customer Service Representative (CSR) is responsible for delivering an exceptional customer experience throughout the dispatching process. As the first point of contact the CSR must be able to enter customer orders accurately and courteously, while leveraging a high level of industry knowledge. The CSR is responsible for handling a variety of customer concerns, including pricing inquiries, product recommendations, adjustments to ongoing orders, troubleshooting delivery issues and communicating with the distribution team, in order to ensure seamless on-time delivery. Various administrative duties may be assigned based on departmental needs.

This is a one-year contract

**MAJOR DUTIES/RESPONSIBILITIES**:

- Serve as the main point of contact for account and COD customers throughout the ordering process, receiving approximately 80 to 100 calls per day.
- Accurately enter new orders and changes in the Command Concrete dispatching software.
- Respond to customer inquiries and provide customers with updated information regarding their deliveries in an efficient and professional manner.
- Distribute orders among various concrete plants based on the project location, fleet limitations and product availability within the delivery region.
- Handle customer complaints by troubleshooting service and quality related issues; providing real-time solutions to satisfy the customer’s needs.
- Uphold the company’s commitment to Environmental and Health & Safety.
- Administrative duties as required.

**QUALIFICATIONS**:

- High School Diploma
- 1-3 years of work experience
- Related construction field experience is an asset
- Computer Proficiency - experience with Microsoft Office and Google Maps; Command Concrete is an asset

**KNOWLEDGE/SKILLS/ABILITIES REQUIRED**:
Success in the role will require strong customer service experience, experience in a fast paced, ever changing environment, and superb phone skills with the ability to professionally handle a high volume of calls. Working as part of a team and a keen eye for detail will help you excel in this position. Experience in ready mix is nice to have, but not a requirement.

CRH Canada Group Inc. recognizes Canada’s diverse landscape. Accommodation is available upon request for applicants with disabilities throughout the recruitment and selection process.