Marketing and Customer Experience Coordinator

4 days ago

Charlottetown, Canada Northumberland Ferries Limited Full time

NorthumberlandFerriesLimitedandBayFerriesLimited,regionalleadersinthe passenger transportationindustry,are seekinganexperiencedMarketing and Customer Experience Coordinator. This year-round, full-time, excluded position is primarily located in Charlottetown, PEI, with occasional travel to our ships and terminals in PEI, Nova Scotia, New Brunswick and Maine.

**PRIMARY PURPOSE**:
**Key Accountabilities**:

- Help drive marketing and customer experience efforts outlined in annual strategies.
- Coordinate and review social media content.
- Monitor company website and customer feedback channels.
- Post operational information on social media channels.
- Oversee digital signage and poster frame networks.
- Arrange design and distribution of marketing collateral.
- Assist in executing onboard programming including Seaside Experiences and Music on Deck.
- Collaborate with the Northumberland Ferries Hospitality Manager to merchandise and promote a seasonal Ice Cream/Gift Shop.
- Maintain inventory of marketing assets including displays and branded merchandise.
- Attend events including trade shows, community events and industry conferences.
- Arrange Ferry Passes and Travel Certificates.
- Assess and coordinate travel media requests and media influencer visits.
- Assist in executing partnership and advertising agreements.
- Other duties as assigned by the Marketing and Customer Experience Managers.

**Education, Experience**:

- Post-secondary educationinmarketingor relatedfield.
- Minimumof threeyears’proven work experienceinasimilarmarketingrole.
- Knowledge of traditional and digital marketing tools.
- Experience creating and reviewing social media and website content.

**Other Skills and Abilities**:

- Innovative and creative individualable to self-direct and collaborate with various departments.
- The abilityto successfullyplanandcoordinatemultipleprojectswhile remaining organized and efficient.
- Demonstrateddecision-makingskills.
- Proven analytical and problem-solving skills.
- Excellent presentation and communication skills.
- Proficient with Microsoft products - Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
- Tourism/hospitality experience is an asset.
- French/English bilingualism is an asset.
- Valid passport for travel to the U.S.

**Schedule and Work Environment**:
The workplace is the head office in Charlottetown, PEI. The hours for this position are generally from 8am to 4pm, Monday-Friday; however, as an essential industry operating seven days a week, evening and weekend work is sometimes required.

**Additional Duties**:
The contents of this job description highlight the essential duties of theMarketing and Customer Experience Coordinator. TheMarketing and Customer Experience Coordinatormay be assigned other duties as required within the scope of the role and/or to meet the needs of the Company in a changing environment.

**Equal Employment Opportunity**:
**Please include a cover letter with your resume.**
- **We_thank_all_applicants_for_their_interest._Please_note_that_only_those_selected_for an_interview_will_be_contacted.**_

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