Customer Experience Representative

2 days ago

Charlottetown, Canada Island Petroleum Full time

Island Petroleum is part of the Parkland family of brands. Parkland is an independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. We power a growing family of locally known brands and our team members serve retail, commercial, and wholesale customers across Canada, the United States, the Caribbean region and the Americas. As Parklanders our purpose is energizing people and business to get them where they want to go. We’re a passionate team of down-to-earth achievers, committed to getting our customer, colleagues and communities further, faster.

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

**Position Title: Customer Experience Representative**

**Team and Location: Charlottetown, PEI**

**Minimum Starting Salary from: $18.50/hour**

**Position Summary**:
**Key Responsibilities**:

- Open and manage existing customer accounts by recording and maintaining account information
- Answers a high volume of customer calls and achieve Service Level of 85%
- Obtain and evaluate all relevant information to handle inquiries, orders, and complaints promptly and professionally
- Direct or escalate requests and unresolved issues to the designated resource
- Increase revenue through inside sales initiatives
- Perform customer verifications
- Perform credit verification using the Equifax credit tool
- Process credit card pre-authorizations and sales accurately
- Keep records of customer interactions and transactions through account comments
- Manage administration associated with customer accounts
- Communicate and coordinate with internal departments
- Other duties as assigned

**Qualifications and Skills**:

- Great interpersonal skills (internal/external), with relentless customer focus
- Good communication and listening skills
- Knowledge of customer service principles and practices
- Good data entry / keyboard skills
- Knowledge of administration and clerical processes
- Attention to detail and accuracy
- Problem solving skills
- Multi-tasking/prioritizing skills
- Self-starter, with the ability to be flexible
- Stress tolerance
- Experience with training and onboarding at Parkland or previous (Training SME)

**We Offer**:

- Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
- A share in our success through the Employee Share Purchase Plan and 100% company matching.
- A flexible group benefit plan that offers health and dental coverage choices to meet the needs of each unique employee. Inclusive of life and disability insurances, Health Care and Lifestyle Spending options, and a supportive Employee and Family Assistance Program.
- Participation in Parkland Pledge, an employee-driven charitable giving program.
- An employee referral program - earn up to $2000 for your referral.
- In-house learning and development opportunities, leadership training, international opportunities.
- Discount Programs and Educational Scholarship Programs for family members.
- A safety focused work environment and ongoing safety training.

Please note:
Commercial Brand: Island Petroleum

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