Assistant Program Manager

Posting Date: Oct 02 2024

Closing Date: Open until filled

Hours/week: 40 hours

Schedule: Monday to Friday (on call requirements on some weekends)

Classification: Excluded Position - MGR1

This position is open to all qualified applicants

**Join Our Team at Island Crisis Care Society - Making a Difference in the Lives of Vulnerable Communities**

At Island Crisis Care Society (ICCS), we are committed to providing compassionate care, shelter, and support for individuals facing homelessness, addiction, mental health challenges, and other crises across the mid Island region. For over 30 years, ICCS has been at the forefront of providing innovative, person-centered services that foster dignity, hope, and empowerment. Our mission is to create a safer, healthier community by walking alongside those in crisis, offering them the tools and resources they need to rebuild their lives.

**Position Purpose**

As an Assistant Program Manager with ICCS, you will play a crucial role in supporting the day-to-day operations of our impactful programs, ensuring that we continue to meet the unique needs of those we serve. If you’re passionate about community-based social services and ready to support a dynamic team in creating meaningful change, we’d love to welcome you to our mission-driven organization.

**Key Responsibilities**:
**Scheduling and Coordination**:

- Manage and coordinate staff schedules, ensuring appropriate coverage for all shifts and timely handling of time-off requests.
- Oversee the scheduling of resident programming, including activities, volunteer engagement and support services, ensuring alignment with individualized care plans.
- Work closely with the Program Manager to develop and adjust schedules based on program needs and resident requirements.
- Assist in coordinating meetings and training sessions for staff, ensuring efficient use of time and resources.

**Resident Support and Program Oversight**:

- Monitor and oversee resident support services to ensure residents receive care that addresses their physical, emotional, social, and behavioral needs.
- Ensure the development and maintenance of individualized care plans, including the coordination of external services such as medical appointments and therapeutic interventions.
- Collaborate with the Program Manager and external partners to enhance resident programming, ensuring it aligns with trauma-informed, resident-centered approaches.
- Conduct regular room checks and safety assessments to ensure resident well-being and adherence to house rules.

**Resident Programming**:

- Design and implement daily and weekly programming that promotes resident well-being and fosters a safe, supportive environment.
- Coordinate with external service providers to offer residents access to a wide range of supportive services, including educational, recreational, and therapeutic programming.
- Regularly evaluate resident programming to ensure it remains relevant to the residents' evolving needs and aligns with the organization’s goals.

**Staff Supervision and Development**:

- Support the Program Manager in the supervision of case workers, support staff, and other personnel involved in direct resident care.
- Assist with staff training and onboarding, focusing on resident programming and care support.
- Provide oversight and guidance on the implementation of program policies and procedures, ensuring staff compliance.

**Documentation and Compliance**:

- Maintain accurate and up-to-date resident files, including care plans, incident reports, and program attendance.
- Assist in ensuring compliance with relevant regulations and organizational standards, conducting regular audits of resident documentation.
- Support the Program Manager in preparing and submitting reports on program outcomes and resident care.

**Resident Programming**:

- Design and implement daily and weekly programming that promotes resident well-being and fosters a safe, supportive environment.
- Coordinate with external service providers to offer residents access to a wide range of supportive services, including educational, recreational, and therapeutic programming.

**Performs other duties as required.**

**Qualifications**:
**Education and Experience**
- Diploma in Human Services, Social Work, or a related field.
- Minimum of 2-3 years in a social services environment, with experience in scheduling and resident care coordination or an equivalent combination of education, training, and experience.
- Knowledge of trauma-informed care, mental health, addiction services, and residential care best practices.

**Skills and Competencies**
- Strong organizational and multitasking abilities, particularly in managing schedules and overseeing resident programming.
- Excellent interpersonal and communication skills, with a focus on resident-centered care.
- Proficiency in Microsoft Office Suite and case management software.
- High attention to detail in documentation and compliance tasks.
- Abi