Program Manager

Posting Date: Oct 02 2024

Closing Date: Open until filled

Hours/week: 40 hours

Schedule: Monday to Friday (on call requirements on some weekends)

Classification: Excluded Position - MGR2

This position is open to all qualified applicants

**Join Our Team at Island Crisis Care Society - Making a Difference in the Lives of Vulnerable Communities**

At Island Crisis Care Society (ICCS), we are committed to providing compassionate care, shelter, and support for individuals facing homelessness, addiction, mental health challenges, and other crises across the mid Island region. For over 30 years, ICCS has been at the forefront of providing innovative, person-centered services that foster dignity, hope, and empowerment. Our mission is to create a safer, healthier community by walking alongside those in crisis, offering them the tools and resources they need to rebuild their lives.

As a Program Manager with ICCS, you will have the opportunity to lead and inspire a dedicated team, oversee life-changing programs, and contribute to a mission that deeply impacts our community. If you’re passionate about social services and driven to make a meaningful difference, we’d love to hear from you

**Position Purpose**

The Program Manager for Residential Social Service Programs is responsible for the overall management, supervision, and coordination of a residential programs within ICCS. The Program Manager ensures that programs operate effectively, meet the needs of residents, and align with the organization’s mission and goals. This role involves oversight of program staff, budget management, and the implementation of program policies and procedures. The Program Manager also works closely with other departments to ensure that residents receive high-quality, holistic services that promote their well-being and independence.

**Position Purpose**:
**The Program Manager for Residential Social Service Programs is responsible for the overall management, supervision, and coordination of a residential programs within ICCS. The Program Manager ensures that programs operate effectively, meet the needs of residents, and align with the organization’s mission and goals. This role involves oversight of program staff, budget management, and the implementation of program policies and procedures. The Program Manager also works closely with other departments to ensure that residents receive high-quality, holistic services that promote their well-being and independence**.**:
**Key Responsibilities**:
**Program Leadership and Management**
- Oversee the day-to-day operations of the residential program, ensuring they run efficiently and effectively.
- Develop and implement program procedures and protocols, ensuring they meet legal and regulatory standards and align with society policies.
- Ensure the program is delivered in a trauma-informed, resident-centered manner that respects the dignity and rights of residents.

**Staff Supervision and Development**
- Lead, mentor, and support the program team, including case workers, support staff, kitchen, and janitorial personnel.
- Conduct regular staff meetings and promote ongoing professional development through continuous training opportunities.
- Evaluate staff performance, identify training needs, and work with the HR Department to implement effective orientation and in-service training opportunities.
- Manage staffing needs, including recruiting, retaining, and addressing any personnel issues.
- Oversee staff scheduling, ensuring efficient handling of time-off requests in accordance with procedures and regulations.
- Provide clear policy guidance, technical expertise, and practical support to all staff members.

**Resident Care and Support**
- Ensure that residents receive individualized care plans that address their physical, emotional, social, and behavioral needs.
- Foster a safe, supportive, and inclusive environment for all residents.
- Collaborate with external service providers and community partners to enhance service delivery and meet the diverse needs of residents.

**Budget and Resource Management**
- Plans, administers, and controls assigned budgets for contracts, equipment, and supplies (including monitoring, reporting, and accounting for budget variances).
- Oversees approved budgets and expenditures in accordance with ICCS’ financial control and administrative procedures.

**Compliance and Quality Assurance**
- Ensure that all residential programs comply with relevant laws, regulations, and licensing requirements.
- Develop and implement quality assurance measures to monitor and evaluate program effectiveness.
- Prepare and submit quarterly reports to the Director of operations, Executive Team, and Board of Directors as required.
- Participate in inspections, and other regulatory reviews, implementing corrective actions as needed.

**Community Engagement and Advocacy**
- Represent the organization at community meetings, coalitions as needed.
- Build and maintain rela