Corporate Services Clerk 2

Company Name:
ESC Corporate Services Ltd.

Join the ESC team for this exciting opportunity

Who is ESC?

ESC Corporate Services Ltd.(“ESC”) is a growing Canadian technology-enabled corporate services provider with offices in Toronto, ON, Montreal, QC and Vernon, BC. As part of a strategic growth strategy, ESC was acquired in 2015 by publicly listed (TSX: ISV) Information Services Corporation (“ISC”), an experienced provider of registry and information management services headquartered in Regina, SK. Through its on-line eService platform as well as traditional channels, ESC serves more than 8000 clients including Canada’s leading law firms, accounting firms, insurance companies, financial institutions and corporations, providing them with incorporation services, client on-boarding services and Know Your Client and entity validation, personal property and business name registration and public record search services.

What's in it for you?

You will work for an organization experiencing rapid growth, delivering cutting-edge technology solutions, uniting public record data, customer authentication, collateral management, and corporate legal solutions. You will receive competitive pay and benefits, including a short term incentive plan and a pension.

What You'll Do

The Corporate Services Clerk 2 is responsible to:

- In addition to elements of the role listed below, this role will continue to fulfil the duties of a Corporate Services Clerk - Level 1.
- Assist in the flow of day-to-day operations, with a focus in ensuring orders fulfilled in your area are assigned and completed within SLA’s
- Provide training and support to clerks and clients on our services platforms
- Taking care of requests from our clients involving a good knowledge of the various authorities’ requirements
- Answering to specific questions asked by clients and by employees involving a good knowledge of the various authorities’ requirements.
- In collaboration with the Supervisor, Operations and/or when Supervisor is absent, assist in supervising employees of the team
- In collaboration with the Supervisor, Operations, make sure that all the employees of the team are accomplishing their tasks and meeting client needs.
- Taking part of the training of new employees as well as continuous training for actual employees
- Taking part of the implementation new strategies to improve the productivity of the operations
- Working with the IT support to make sure that the tools used are appropriate and optimal
- Taking care of special or more complex files
- Taking care of comments from client, implement improvements and follow-up with client
- Answering phone calls from clients: answering questions, providing needed information, explaining the different services offered and related fees.
- Provide support to clients on our online platforms
- Verification of various corporate documents received from our clients and transmission to the proper governmental authority (including extra-provincial and US)
- Follow-up of files sent to ministries and agents
- Invoicing all the different services rendered by the department
- Build deep knowledge of services offered by other departments

Position Requirements:

- A college diploma, graduate of the Law Clerk program an asset
- Sound knowledge of the legal sector workflow is an asset
- Having a good knowledge of the various data bases on the Internet used to perform the searches and to obtain the required documents
- Having a good knowledge of the rules/requirements/turnaround time of provincial and federal governments as well as nationwide and foreign authorities
- Having a general knowledge of services offered by other departments and providing support when needed
- Human resources skills
- Teamwork skills
- Ability to work under pressure in a fast paced environment
- Autonomous, well organized, reliable, thoroughness

Please note:

- Employees hired after November 8, 2021 are required to be fully vaccinated against COVID-19 or to have an approved exemption before beginning work in-person with the Employer.
- This position can be remote / partially remote in the provinces of Ontario, Quebec or British Columbia