Front Desk Associate

16 hours ago

Scarborough, Canada Fortress Windows & Doors Full time

Front Desk Agent Job description

Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.

**Duties**:

- Greet and welcome guests in a friendly and professional manner
- Answer phone calls, take messages, and direct calls to appropriate individuals
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Handle guest inquiries, requests, and complaints promptly and effectively
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, proofreading, transcribing, and project coordination
- Coordinate appointments and manage calendars for the office staff
- Assist with event planning and coordination as needed

**Experience**:

- Previous experience working in a front desk or customer service role preferred
- Strong communication skills, both verbal and written
- Excellent organizational and multitasking abilities
- Attention to detail and ability to prioritize tasks effectively
- Ability to remain calm under pressure and handle difficult situations with professionalism

We offer competitive pay rates and opportunities for career growth within our organization. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

Please submit your resume along with a cover letter highlighting your relevant experience to be considered for this position.

**Salary**: $17.50-$22.28 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- RRSP match

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay
- Overtime pay
- Tips

Ability to commute/relocate:

- Scarborough, ON M1S 5B2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person

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