Sales and Catering Coordinator

2 days ago

Markham, Canada Courtyard and Towneplace Suites Toronto Northeast Markham Full time

Embark on a journey with Courtyard and TownePlace Suites Toronto Northeast Markham—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer.

As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides seamless accessibility to Scarborough, Richmond Hill, North York, and Thornhill. Explore vibrant surroundings while delivering memorable staycations or productive business trips.

Courtyard and TownePlace Suites Toronto Northeast Markham is not just a hotel; it's a haven for both leisure and business travelers. If you are passionate about delivering exceptional service and creating cherished memories, we invite you to be part of a team that transcends expectations.

Join us for a journey where your dedication meets unparalleled hospitality, leaving an indelible mark on our guests' experiences. Let's create memorable moments together.

This hotel is operated under a license from Marriott International, Inc. or one of its affiliates.

**JOB OVERVIEW**

Performs general clerical and administrative duties to fulfill the needs of the Sales& Catering Department.

**DUTIES AND RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO**:

- Handle all administrative functions of the Hotel sales and catering office. (i.e. contract preparation, filing, faxing, answering phone calls and inquiries, organizing incoming and outgoing mail, complete departmental monthly reports V.I.P. form preparation, showroom co-ordination, distribution of agreements, manage office supplies, introduction and regret letter preparation, etc.)
- Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. Investigate and respond to crew issues daily
- Key Delphi operator-assist with reporting, updates merge agreements in Delphi, entering turned down business into DelphI
- Prepare site - information sheet for NETMA, show rooms, signs
- Prepare sales kits and maintain collateral supplies
- Handle walk-in inquiries; Direct sales inquiries to the appropriate sales manager
- Co-ordinate travels reservations and expense reports for the sales managers
- Identify and qualify prospective business from both existing and potential client base for the sales manager to close
- Catering Department daily and weekly reports and distribution. Filing, Internal meetings and other supportive duties.
- Assist Sales managers in organizing FAM’s and client events. May coordinate outside vendor service’s needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.

**QUALIFICATIONS**:
This job requires ability to perform the following:

- Frequently standing up and moving about the facility
- Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds
- Communicating with customers, employees, and third parties
- Use a keyboard to generate correspondence, reports, etc.
- Handling objects, products and computer equipment

Other:

- Communication skills are utilized a significant amount of time when interacting with clients and guests.
- Planning and organizational skills.
- May be required to work nights, weekends, and/or holidays.

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