Parts Specialist

2 days ago

Thunder Bay, Canada Total Power Limited Full time

**What You’ll Do - The Role (Responsibilities)**

- Sourcing parts - procure parts via catalogues or calling vendors and OEM dealers.
- Quoting includes follow-up on all outstanding quotes.
- Ordering parts and reporting delivery status on all parts orders.
- Charging out parts to appropriate work orders and invoices.
- Communicating with customers, internal or external, on delayed deliveries.
- Manage repair sales with the aim of achieving gross margins and sales revenue that exceed forecasts.
- Promptly process customer returns and return any unneeded parts to the supplier for credit.
- Working towards resolution of customer complaints and disputes.
- Accurately creating, processing, and completing purchase orders, receivers, work orders, and invoicing.
- Tracking all orders utilizing Smart Lists and ensuring parts are received and delivered on time.
- Complete inventory cycle counts are required by the company.
- Report inventory variances to the parts manager.
- Maintain a clean and organized sales floor, parts counter, and inventory area.
- Ensure parts are immediately assigned and stored in the proper shelf location.
- Maintain a clean and organized area for used or non-inventory parts that is isolated from inventory items.
- Create and maintain a list of used and non-inventory items which includes estimated cost, quantity, and description.
- Timely and accurate estimating and quotations
- Quotation follow up and track success rates.
- Follow up on all quotations to gain customer approval to achieve annual sales targets.
- Follow-up on all submitted repair quotes within 48 hours.
- Other tasks and responsibilities that may be required from time to time consistent with the position of Parts Representative.
- Maintain the warehouse cleanliness and stock levels.
- Operate the forklift as needed.
- Service Product Responsibilities_

Included items: (Non-Warranty Repairs)

- ALL SERVICE MINOR REPAIR Estimates

**What You Need (Requirements)**

- Journeyman or equivalent certification as a Parts Technician.
- 1-3 years of previous work experience in parts and/or inside sales in a similar work environment.
- A valid driver’s license with a clear record, as local travel may be required at times.
- Ability to lift or move up to 50lbs. may be required.
- Willingness to work overtime as requested.
- Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude; demonstrated ability to adapt to new software systems.
- Time management, accountability, and dependability.
- Excellent communication skills, both verbal and written.
- Excellent customer service skills.
- Accuracy and attention to detail while working under tight deadlines.
- Excellent organizational skills with strong multi-tasking and prioritizing capabilities.
- Resourcefulness and initiative.
- Follow all Company Health and Safety Policies and Guidelines and Privacy Policies.
- Present a professional image to the Company’s customers and suppliers maintaining the highest ethical standard of conduct.

**Working Conditions**

- Travel may be required.
- Manual dexterity is required to use desktop computer and peripherals.
- Overtime as required.
- Lifting or moving up to 50lbs. may be required.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

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