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Dental Receptionist/admin

2 weeks ago

Kitchener, Canada Monarch Dentistry Full time

**Responsibilities**:

- Act as the first point of contact to our team members and patients.
- Oversee scheduling patient appointments efficiently; optimize the time and schedules of the dental professional team by minimizing gaps between appointments
- Manage the daily team member schedule including verifying staff clock ins, updating Team member schedules as needed, coordinating coverage for vacation time, reviewing timeliness of appointment completion, and completing weekly and monthly reporting to our dentist
- Build patient relationships through ongoing dialogue and resolving any escalated patient issues promptly
- Responsible for the organization and co-ordination of office supplies, deliveries, petty cash, etc.
- Manage the day to day finances by reviewing and processing accounts payable and receivable
- collection of dental fees
- manage accounts receivable and payment plans
- interact with insurance companies (e.g. predeterminations, claim submission, etc)
- generate various managerial reports
- address all concerns in a timely manner with solutions that balance the needs of the business, patients and staff
- monitoring employee shifts and managing staff vacation time
- Work to improve clinic profitability by optimizing scheduling and reducing costs.

**Requirements and Qualifications**:

- Experience as a dental office administrator / Office Manager / treatment coordinator.
- Experience in optimization of scheduling patient appointments
- Managerial or supervisory experience
- Experience maintaining a professional level of patient privacy
- Flexible schedule with ability to work evenings and weekends based on business needs.
- Previous dental assisting experience is preferred
- Strong organizational and multi-tasking skills
- Punctual and reliable
- Excellent interpersonal skills: demonstrated ability to adapt and respond to a variety of patients
- Experience with Dental practice management software (such as Dentrix) is considered an asset

**WHAT WE ARE OFFERING**:

- Permanent positions
- Competitive wages
- Ability to work at multiple locations
- Great team to work with
- Training and support from skilled colleagues
- Collaborative team environment fast paced environment
- Convenient and flexible working schedule

Language: Arabic speaking is an asset

Monarch Dentistry is an equal opportunity employer. We believe in creating a workforce as diverse as the communities we serve and are committed to creating an inclusive environment for all employees.

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Kitchener, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Managing dental office: 2 years (required)
- ABELDent: 1 year (required)

**Language**:

- Arabic (required)

Work Location: In person