Risk and Safety Specialist

**Company Bio**
- Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka._
- Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada._

**Job Summary**

The risk and patient safety specialist reports directly to the Manager of Quality and Risk, working alongside a larger team to advance safety, reduce harm and improve patient outcomes. The risk and patient safety specialist will have two key areas of focus: Advancing Patient Safety and Reducing Harm through risk mitigation.
Patient Safety within this role requires the incumbent to partner in the planning, development, implementation and evaluation of patient safety activities, including the development of an organizational patient safety plan, advancing a Just Culture at Southlake, implementing harm reduction measures and investigation through standard methodologies (e.g., Root Cause Analysis, FMEA, Hierarchy of Interventional Effectiveness, Common Cause Analysis) to prevent future harm. This role will also require the incumbent to provide education on patient safety incidents, and partner with clinical programs, leaders and physicians to embed patient safety activities within patient care.
At the corporate level, the incumbent will leverage their expert knowledge and skills in risk management (e.g., Risk Assessment Checklists, Harm events), accreditation, and quality improvement to reduce harm and assist in better patient outcomes. At the program level, the incumbent will facilitate the integration of accreditation standards into practice, conduct incident reviews, complete root cause analysis and design improved systems for tracking and evaluating areas of vulnerability.

**Qualifications**
- University degree in a health care discipline or relevant experience
- 5 years of hospital experience (clinical experience preferred)
- 3 years’ experience with Patient Safety or Risk Management projects/initiatives
- 3 years’ experience with incident investigations including RCA, common cause analysis, multi-case reviews
- Strong analytical skills including leveraging large data sets
- Accreditation experience in facilitating implementation of ROPs, Priority Processes or standards
- CPSO course certification preferred
- Strong understanding of quality improvement methods/tools i.e. LEAN, FMEA, RCA
- Knowledge of healthcare legislation and regulatory environment
- Excellent analytical, critical thinking, problem solving, negotiation and conflict resolution skills
- Strong interpersonal, investigative, teaching and facilitation skills
- Confident, flexible, service orientated and capable of managing multiple, competing priorities.
- Superior verbal, written, listening and presentation communication skills
- Ability to influence others and to establish credibility with all levels of the organization, challenging the status quo and being a catalyst for positive change.
- Networks with other organizations on most effective way to meet standards, mitigate risk and improve quality
- High level of integrity, trust and creditability
- Demonstrated ability to work independently and with multidisciplinary teams
- Proficiency in the Microsoft suite of software, including MS Word, MS Excel, MS Project and PowerPoint.
- Knowledge of incident management systems (RL Solutions), electronic health record platforms is an asset
- Demonstrated individual leadership skills

**Closing Statement**

**_ Regular and reliable attendance is an expected requirement of this position._**

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

**Primary Responsibilities**
- Conducts proactive risk assessments as delegated by Risk Manager to identify quality of care concerns and facilitate implementation of risk management and quality improvement initiatives.
- Participates in Root Cause Analysis with programs/departments as required for patient safety incidents identified through the incident reporting system or other quality review processes.
- Imple