Account Manager

Account Manager

**Status**:
Regular, Full time

**Location**:
London, Ontario

Key Accountabilities

(50%) Consistently exceed customer expectations when processing orders and answering technical questions while offering value added solutions to each customer exchange;
(20%) Aggressively and consistently research new business opportunities and market Noramco products and services to new potential clients;
(10%) Conduct market research of products and pricing for the purpose of promoting new products; Work cooperatively with teammates in the administration of sales transactions. (expected daily function)

(20%) Spend time actively engaging with customers in person/face to face. Actively use CRM to log notes, details etc (expected to be a daily function).

Duties
- Ensure all job functions are performed in accordance to the NCS International Co. Standard Practice Instruction (SPI) Manual;
- Coordinate and assist, where necessary, the various functions in office sales and administration, including:

- Liaising with operations and purchasing personnel while entering orders;
- Providing pricing quotations and following-up on every quote, when necessary;
- Administering the opening of new accounts and maintaining existing customer-account databases;
- Work respectfully and diligently to grow existing business by promoting Noramco products and consistently offering our expertise and service;
- Deal with every customer complaint in an expedient manner and ensure they are satisfied with our resolve;
- Schedule work and allocate resources to ensure orders are fulfilled in an efficient manner and administration (data entry, paperwork) is completed according to company protocol;
- Ensure superior customer service is the objective during each customer interface;
- Prospect and develop new business through a strategic process of warm and colds calls;
- Remain up-to-date on various product lines by actively and aggressively pursuing formalized vendor training programs and informal product research;
- Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to management and teammates as deemed necessary;
- Stay current in your profession and enroll in continuing education focused on sales strategies and account management principals:

- Ensure proper administration in the management of freight claims and reel returns;
- Maintain a system of effective communication between operations and sales (Noramco and NCS) so that all parties are regularly updated with capacity challenges and service issues;
- Participate in the preparation and execution of physical inventory as required;
- Continuously develop knowledge of product to remain up-to-date with various product lines (including vendor training) and industry changes;
- Provide back-up support to the sales department when required;
- Performs any other duties as required by management.
- Provide the Sales Manager with weekly reports/call logs for activity
- Provide Monthly Area Reports I.E. what is happening in the market, any large Projects, any new developments etc.

**Requirements**:

- Proficiency with Microsoft Word, Outlook and Excel
- Previous Sales/Inside Sales experience is highly beneficial
- Superior interpersonal and communication skills
- Ability to develop long-term client relationships
- A highly professional approach to business
- Exceptional organization skills, ability to multitask and a keen eye for detail
- Technically proficient to quickly learn and understand products
- Ability to develop quotations & project bid packaging / pricing / presentations
- Knowledge of electrical industry in general is an asset
- Ability to travel 20-30% of time to actively engage with customers

**What’s in it for you**:
We are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

**What sets us apart is our**:

- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
- A strong national network offering real opportunities to grow: our people make the difference.

**Among our benefits**:

- Flexible group insurance plan customizable to your needs.
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
- Group RRSP with employer contribution and TFSA.
- Postsecondary Scholarship Program for our employee’s children.
- Charging terminals available at our facilities.
- Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen
- I_t_ is a certification within a larger organization_**.