Medical Office Administrator

At One Vascular, we are committed to providing the highest standard of comprehensive vascular care to our communities, using the latest cutting-edge technology. With a focus on helping people achieve a better quality of life through premier vascular imaging, advanced techniques, and our network of state-of-the-art clinics, we strive to set the standard for vascular care in a setting that offers comfort, confidence, and patient satisfaction.

**Medical Office Administrator - Job Description**

We are actively recruiting an enthusiastic, service-minded **Full-Time Medical Office Administrator principally**for our location in **Hamilton, Ontario.**Some duties may require work at other One Vascular clinic locations in the area.

**Medical Office Administrator Job Responsibilities**:

- Graciously greet each patient, schedule appointments, and maintain records and accounts, with a high level of service.
- Attend to telephone calls / messages, and place reminder calls courteously.
- Address patient questions empathetically and with confidence.
- Optimize patient satisfaction, provider time, and treatment room utilization through efficient scheduling of appointments; work with Physicians and Technologists to keep schedule up to date and organized.
- Maintain throughput by notifying provider of patient arrival.
- Comfort patients by anticipating anxieties, questions, and maintaining the reception area.
- Expertly file and retrieve patient records.
- Manage patient accounts by obtaining, recording, and updating personal and financial information.
- Assist in the maintenance of clinic inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
- Protect patients’ rights by strictly maintaining confidentiality of medical, personal, and financial information.
- Contribute to team effort by supporting colleagues as needed.
- Triage incoming referrals appropriately.
- Send and track outgoing referrals appropriately.
- Utilize company EMR to generate new forms, input new requisitions, etc. with a focus on accuracy.

We are an inclusive and team-oriented environment where individuals treat each other with respect and kindness. At One Vascular, we embrace meaningful interactions between colleagues. Full-time employees enjoy paid vacation time and a benefits package.

**Qualifications/ Skills**:

- 2 years of administrative experience.
- Exceptional customer service skills.
- Open communication and strong teamwork mentality.
- Understanding of PHIPA and the importance of patient confidentiality.
- Experience working with Microsoft Office 365, Accuro/similar EMR is desired.

**Who are you?**
- Driven, confident, and not afraid to ask questions.
- A positive, enthusiastic team player.
- You have compassion for patients.
- You believe that customer service is an integral driver of success.

Pay: $20.00-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday
- Saturdays as needed

Work Location: In-Person

We foster an inclusive and team-oriented environment where individuals treat each other with respect and kindness, and the company culture encourages meaningful interactions between colleagues.

One Vascular is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the selection process.

Pay: $20.00-$23.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

Work Location: In person