Maintenance Coordinator

**Maintenance Coordinator**

**Full-Time Permanent**

**Vaughan, ON**

**Putting People First, Every day**

We are a property management company that believes its residents and our teams make our communities a great place to live. Every day, we are invited into people's lives to help make their homes and communities better. We believe the fabric of our continued success is our people. This success is driven by providing our employees with an environment that fosters a people-first culture with a high priority on personal and professional growth.

There’s a lot happening at Drake, and it’s happening fast. Are you passionate, dedicated, and a people person? If so, read on. We want to hear from you.

You are proactive, you thrive on driving improvement and efficiency and supporting your teammates.

We want to bring on someone who is eager to be a part of a driven, high-energy team with multiple deadlines, to learn, work hard, and have fun. This is an opportunity for you to take on responsibilities, build on your already strong skill set and help your team achieve its goals, all in a work environment that is fast-paced, dynamic and fun.

**Key Accountability and Responsibilities**:

- Ensure resident requested service orders are completed on a timely basis and to the company standard.
- Promptly communicate with Property Manager concerning all maintenance issues at the property.
- Assess all maintenance requests upon receipt.
- Communicate with tenants to gather any additional details needed to efficiently and effectively have maintenance requests completed.
- Coordinate various maintenance functions including repairs to the following: electrical, plumbing, appliances, flooring, carpentry, HVAC, and general repairs.
- Assign appropriate vendors based on the initial assessment and follow through to completion.
- Maintain regular and timely documentation on all service calls.
- Coordinate unit access with tenants to have vendors complete scheduled service calls.
- Monitor the interior and exterior of the property and ensure that it is maintained to always provide a clean and acceptable curb appeal.
- Responsible for registering warranties and scheduling service requests for all appliances.
- Seek and develop new/existing relationships with local trades to be added to Drake’s approved vendor list.
- Assess and coordinate Capital Expenditure projects along with Director of Capital Projects.
- Reporting to Director of Capital Projects for any Capital Expenditure projects.
- Reporting live daily activity with other maintenance coordinators and update the maintenance system on Yardi on a daily basis.
- Maintaining data entry for all maintenance related items.

**Operations & Management**
- Responsible for ensuring all property management policies, procedures, and operations are executed to our standards.
- Oversee the Issuance of delivery notices such as: Notice to Enter.
- Ensure compliance with all privacy rules and regulations.
- Supervise Maintenance Tech(s) and Mobile Superintendents to ensure the issuance of work orders and
- proper management and guidance of maintenance team members and/or service providers.
- Schedule and coordinate with the appropriate vendors for any and all maintenance items, ensuring that your maintenance team is aware of on-going repairs.
- Data of entry of all work orders and maintenance requests, including but not limited to pest control inquiries.
- Strategic evaluation and scheduling of preventative maintenance under a variety of categories, including HVAC, pest control, and plumbing.
- Upkeep of maintenance logs and data to ensure that all maintenance information is up-to-date for use on a daily basis.
- Helping with vendor evaluation and vetting process.

**Capital and Special Projects**
- Oversee the Issuance of delivery notices such as: Notice to Enter.
- Ensure compliance with all privacy rules and regulations.
- Schedule and coordinate with the appropriate vendors.
- Data of entry of all necessary work throughout portfolio.
- Strategic evaluation and scheduling of vendors to evaluate any capital and special projects as required.
- Upkeep of capital and special projects logs and data to ensure that all information is up-to-date for use on a daily basis.
- Helping with vendor evaluation and vetting process.
Assist Capital Projects Director with obtaining estimates and any data entry and administrative work as required.

**Customer Service / Tenant Relations**
- Professionally and courteously handle all inquiries, feedback, complaints, or concerns.
- Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needs.
- Foster a strong customer service culture amongst all team members.
- Promote usage of Rentcafe Resident Portal technology.
- Maintenance & Health and Safety.
- Actively monitor deficiencies in suites and common areas and produce work orders as required.
- Coordinate maintenance required as appropriate.
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