Product Specialist

4 days ago

Winnipeg, Canada Capital Auto Mall Full time

Company:
Capital Ford Lincoln (Winnipeg)

The **Product Specialist** is responsible for interacting with customers to guide them through their vehicle purchase. This is done through phone calls, internet leads or customers that walk into our store. The goal is to do business with each and every customer more than once. The primary responsibility is to provide each customer with exceptional service. This is done through demonstrating thorough product and inventory knowledge with solid understanding of all automotive services available throughout the dealership.

**Responsibilities**:
Welcoming customers and listening to their needs
Using a consultative selling process to match the best vehicle to the customer needs
Creating a great vehicle delivery experience for the customer
Following up with customers to ensure satisfaction
Prospecting through referrals and other creative approaches
Setting and achieving targeted sales goals
Gaining superior product knowledge to effectively help customers
Transition customers to the Service Department to support their ownership experience
Providing an exceptional customer experience to drive loyalty

**Requirements**:
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Valid drivers license and have and maintain an acceptable, safe driving record

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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