Product Support Specialist

2 weeks ago

Winnipeg, Canada JCA Technologies Full time

**Role**: Product Support Specialist**:
**Location**:Nebraska**

**JCA Technologies**

**About the Role**

The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to end-users and dealers of JCA Technologies’ retrofit autonomous products. You will collaborate with our R&D team in assisting with new product launches. You will also lead customer training, dealer training, assist at trade shows, and create publications for support.

**Responsibilities**
- Support request field calls from growers and dealers on technical support questions, installation, in-field operation, and in-field breakdowns
- Communicate issues and future needs to the R&D team for current and future products.
- Actively involved with the go-to-market process for some of our new products to ensure a successful product launch.
- Create and deliver projects focused on customer experience, process improvement, and training effectiveness.
- Generate and edit content for technical publications, including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.
- Lead breakout sessions of both introductory and advanced level dealer training.
- Participate and set up tradeshows and conferences.
- Compile, analyze, and report on testing and field data to assist in the marketing and research of products.

**Qualifications**
- Bachelor’s degree in agriculture, business or related field.
- Strong interpersonal and communication skills.
- Creative problem solving to overcome obstacles.
- Experience in a customer support role.
- Basic mechanical skills and knowledge.
- This position includes extensive domesticand some international travel.

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