Bilingual Customer Service Representative

2 weeks ago

Greater Sudbury, Canada Canxxus Full time

**Canxxus** provides Fleet Maintenance management and emergency breakdown service to fleets large and small across North America. Our company’s belief is that communication is key with every vehicle event. Through the use of unique processes & proprietary software, our team is able to keep our customers updated every step of the way.

**Position**: The Bilingual Customer Care Representative (CCR) (All Shifts) and Customer Care Representative (All Shifts) is responsible for serving customers via telephone. The CCR is accountable for dealing with processing transactions, handling inquiries and customer issues. CCR follows all procedures and policies when providing customer service. CCR participates in all assigned training, setting and meeting personal goals. CCR understands his/her role as brand ambassador and provides positive brand experiences to all customers.

**Responsibilities**
- Assist customers with inquiries, product information, and order processing in both English and French.
- Utilize strong phone etiquette to ensure a positive customer experience.
- Dispatch a service provider to assist with the breakdown.
- Research and resolve customer problems, acting as the customer liaison between vendors and customers as well as other departments when necessary.
- Process customer request and enter all performant information in our systems.
- Provide updates and keep the client in the know real time.
- Analyze customer needs and provide appropriate solutions or recommendations.
- Engage in upselling opportunities to enhance customer satisfaction and drive sales.
- Maintain accurate data entry of customer interactions and transactions in the system.
- Collaborate with team members to resolve complex issues and improve service delivery.

**Qualifications and Education Requirements**
- High school diploma or GED required
- A certificate or diploma in a related field preferred
- Be available to work all shifts, days, afternoons, evenings and nights.
- Strong customer service and troubleshooting skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Proven data entry and typing skills
- Strong work ethic and positive team attitude

At Tandet, we are committed to fostering a diverse and inclusive workplace. We believe that a variety of perspectives strengthens our team and drives innovation in the transportation industry.

**Job Type**: Part-time

Pay: $20.90 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

Work Location: Remote

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