Customer Service Representative

2 days ago

Greater Sudbury, Canada Northern Security Full time

Northern Security is an innovative, customer-oriented leader in locksmithing, key cutting and security systems. Northern Security continues to grow and expand and is looking for a conscientious and customer focused Customer Service Representative to join the team.

**Responsibilities include, but not limited to**:

- Open/close storefront
- Greet customers, answer technical questions and recommend products
- Answer calls and answer customer inquiries
- Confirm customer address and contact info
- Complete service orders
- Generate invoices
- Data entry
- Mark invoices as paid in the system
- Inform customers of job completion
- Assist technicians as required
- Create work orders for shop work
- Input change key and door assignments
- Monitor inventory levels
- Participate in year end inventory
- Clean storefront/shop as required
- Ensure customer confidentiality
- Stock shelves and hooks
- Run errands as required
- Providing excellent customer service
- Other duties as required

**Requirements**:

- Valid G2 Ontario Driver’s License
- Clean Criminal Record
- Flexible to work various shifts including days, evenings, and weekends, if needed.
- Available to work 40 hours per week, with the potential for overtime hours, if needed.

**Skills and Qualifications**:

- Strong customer service skills
- Computer software skills (Microsoft Word, Excel, Outlook)
- Proficiency in accounting software
- Excellent communication skills (written and verbal)
- Good decision making skills
- Exceptional organizational and time management skills
- Problem-solving and research skills
- Ability to work with little supervision
- Bilingualism an asset

**Benefits**:

- Benefits (medical, dental, vision, life insurance)
- Paid Sick Days
- Training Program (learn new skills in our industry)
- Great opportunities for advancement

Northern Security is a family-owned-and-operated company that started as a locksmith providing customers with mobile services. As our customer base grew, we opened our first store in Sudbury, ON. Today, we serve a broad range of clients across Northern Ontario.

Northern Security is strongly committed to inclusion and diversity within its community and welcomes all applicants.

**Job Types**: Full-time, Permanent

Pay: $18.00 per hour

**Benefits**:

- Extended health care

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person

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